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Official Statement
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Comments: 3 - Last Post: by:: barry 81 days ago
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chrisw |
'T-Mobile takes the protection of customer information seriously. When it became apparent that contract renewal information was being passed on to third parties without our knowledge, we alerted the Information Commssioner's Office. Working together, we identified the source of the breach which led to the ICO conducting an extensive investigation which we believe will lead to a prosecution. Whilst it is deeply regrettable that customer information has been misapproriated in this way, we have proactively supported the ICO to help stamp out what is a problem for the whole industry. We had been asked before today to keep all information on this case stricly confidential so as to avoid prejudice to the investigation and prosecution. We were therefore surprised at the way in which these statements were made to the BBC today.' As soon as we have any further information available it will be posted in this thread. Please do not call customer services if you have read this thread as they are unable to provide any information beyond the statement above. As soon as we have any more information it will be published here. T-Mobile Forum Team |
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| chrisw
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T-Mobile is able to confirm that NO financial data has been passed on to any third parties.
T-Mobile Forum Team |
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| chrisw
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Updated Statement: 20:10pm 17th Novemeber 2009
T-Mobile takes the protection of customer information seriously. When it became apparent that contract renewal information was being passed on to third parties without our knowledge, we alerted the Information Commissioner's Office (ICO). It should be noted that the records were restricted to historical information on customers whose contracts were coming up for renewal in a 15-month period up to December 2008. The customer information that was compromised contained no personal financial or security-related information whatsoever. We were proactive in engaging with the ICO to identify the source of the breach. The ICO is conducting an ongoing investigation which we believe will lead to a prosecution. While it is deeply regrettable that customer information has been misappropriated in this way, information passed on to third parties was restricted to the customer name, address and contractual renewal information. We continue to work with the ICO to help stamp out what is a problem for the whole industry. T-Mobile Forum Team |
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| barry
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Update
T-Mobile takes the protection of customer information seriously. When it became apparent that contract renewal information was allegedly being passed on by an employee to third parties without our knowledge, we alerted the Information Commissioner’s Office. Working together with the ICO, they conducted an extensive investigation which we believe will lead to a prosecution. We believe that this breach happened between July 2007 and November 2008 and that it was only contract renewal data that was passed on. While it is deeply regrettable that customer information has been misappropriated in this way, it should be noted that the stolen data did not include call records, financial data, password details or any other information that would enable someone else to access customers’ personal details. Since the breach of information occurred more than a year ago, we believe that the current impact on customers will be minimal. We continue to support the ICO to help stamp out what is a problem for the whole industry. T-Mobile Forum team |
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