My T-Mobile Demo

Find out about all the great things you can do with MyT-Mobile, including online billing.

How do I change my contact email address?

You can do this online through My T-Mobile .

Once logged in select My Account Details and enter your new email address. Once updated, click Save and we'll change your details. Register or log in now >

Can I use a T-Mobile SIM in a non-T-Mobile phone?

If you want to use a T-Mobile SIM in a phone that started life on another network, you need to unlock the phone. Contact the network provider and ask them for a subsidy PIN.

How do I set up a voicemail PIN?

Access your voicemail as normal, select option 2 then 1 , enter a four digit PIN of your choice, then press #.

How do I set up my phone to use abroad?

Pay as you go and U-Fix are already set up for international use. If you are a pay monthly customer, you can check the service is set up by dialing 150 from your mobile and choosing options 5 >2.

How do I stop promotional text messages?

To stop these types of calls, register with the 'Telephone Preference Service' (TPS). Telemarketing companies are obliged by law to check the TPS register, and must not call anyone listed.

TPS contact details:

To register online at: www.tpsonline.org.uk

Phone: 0845 070 0707 charged at local rates.

Or write to: Telephone Preference Service, DMA House, 70 Margaret Street, London, W1W 8SS

If after registering you happen to receive a promotional text message, then you will need to escalate this to The Information Commissioner

Email: enquiries@ico.gsi.gov.uk

Phone: 01625 545745

Alternatively, you can write to:

The Office of the Information Commissioner

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Can I use voicemail abroad?

Yes you can access your voicemail abroad. Remember that the cost for receiving voicemail abroad will be higher than in the UK.

How long does delivery take?

Orders placed before 7:30pm that contain mobile phones should be delivered next working day by Royal Mail special delivery.

Orders for Pay as you go SIM cards will be delivered by second class mail.

Your order maybe delayed if:

- There are any unforeseen stock shortages. You will be notified by e-mail or telephone should this happen.

- If we cannot get immediate security clearance for payment of your order. We place the security of our customers paramount, therefore these checks are essential to combat fraudulent use of payment and address details.

- Credit check queries on Pay Monthly and Mix It orders. If further information is required we will contact you via e-mail or telephone