Frequently Asked Questions

If you're a pay monthly customer, you can upgrade when you have less than one month to run on your contract. Pay as you go customers may be eligible after nine months. Find out more about Upgrade my phone >

If you enter the wrong PIN several times in a row, your phone will become blocked and ask for a PUK code. If you register and log in to My T-Mobile you can obtain your PUK code online. For alternative ways to obtain a PUK code Click Here> .

If you enter the wrong PIN 10 or more times, this will LOCK your SIM card and you will need to replace it. To order a replacement SIM card call us on 0845 412 5000 (Charged at local toll rates) or if you have access to another T-Mobile phone, simply dial 150 . There is a charge of £10 for a replacement SIM card.

Should it happen to you, call Customer Services immediately on 0845 412 5000 (Charged at local rates) or if calling from abroad, +44 79539 66150 (International call rates apply) and we'll do what we can to minimise your stress. Find out more on Lost & Stolen >

There certainly is. The first place you should check out is Mobile Broadband help where you'll find loads of handy, searchable answers and advice.

To do this on your handset click on the Menu then Setup Wizard and follow the onscreen prompts. 

To do this online go to www.instantemail.t-mobile.co.uk and click on "Email Accounts" then follow the setup wizard to add your email accounts.