Frequently Asked Questions

Can I get back a message that I've deleted in error?

No, once a message has been deleted from your mailbox we are unable to retrieve it.

Why can't I get a signal at home?

If you're indoors, try moving to another part of the house. In general, signal strength improves when you move higher, or closer to an outside wall. However, even in areas with high quality outdoor service, we can't guarantee good coverage indoors.

You can check the signal strength in your postcode here >

How do I set up a voicemail PIN?

Access your voicemail as normal, select option 2 then 1 , enter a four digit PIN of your choice, then press #.

Can I use voicemail abroad?

Yes you can access your voicemail abroad. Remember that the cost for receiving voicemail abroad will be higher than in the UK.

How do I listen to my voicemail when I'm abroad?

You'll need to set up a voicemail PIN before you leave the UK. To retrieve a message when abroad, access voicemail as normal, and then enter your PIN. Three charges will appear on your bill for each message. One for the incoming call, one for the message to be sent back to the UK, and one for you to retrieve it. See more on voicemail charges whilst abroad >

How do I record a personal greeting?

Call your Voicemail, then press 2 for change mailbox features, then press 2 again for record a greeting and follow the instructions. A personal greeting lets callers know they're through to the right person and means people are more likely to leave you a message.

How do I set up my phone to use abroad?

Pay as you go and U-Fix are already set up for international use. If you are a pay monthly customer, you can check the service is set up by dialing 150 from your mobile and choosing options 5 >2.

Do I need a new SIM card to use Video Calling?

No, you should be able to use your existing SIM.

How much does voicemail cost?

It's free for you to receive and store messages. Voicemail charges for retrieval in the UK depend on your price plan. Voicemail charges always apply when roaming. For more details see our brochures >

Do I need a special phone to use abroad?

It depends on where you're going. Phone networks in different countries use different frequencies. For more information on phone compatibility, refer to our Going Abroad section >

What happens if I'm watching Mobile TV and I receive a call, text or picture message?

If you receive a call, Mobile TV will stop and you'll be asked if you want to answer the call.

If you receive a text or picture message, your Mobile TV viewing will not be interrupted.

How can I give feedback on Mobile TV?

We want to hear your thoughts, good and bad. Please email: MobileTV@t-mobile.co.uk

Can I call friends with different video phones or on other networks?

Yes, calls can be made to any compatible device as long as both have the service and are in 3G coverage.

What are the minimum system requirements for the data card?

You will need:

- IBM compatible PC Pentium II Processor or higher

- Windows 2000 SP4, Windows XP Professional SP1 or Windows XP Home SP1

- Minimum 128 MB RAM

- Minimum 130 MB Hard Disc Space

- Internet Explorer Version 5.5 or higher

- PC slot for data card (it wont fit in an ExpressCard slot)

Tip: Our Web'n'walk data card is not currently compatible with Windows Vista® but we have a wide range of USB modems that are compatible. More information on USB modems >

What is FreeMove?

FreeMove is an alliance of four leading mobile operators; T-Mobile International, Orange, Telecom Italia and Telefonica Moviles. Together we serve over 230 million customers worldwide. See more >

What is voicemail?

Voicemail is an answering machine on your mobile that can store ten 90 second messages for up to three days and is standard for all our customers. See more on Voicemail

Should you require more space for your voice messages you can purchase Voicemail Extra where you can store up to 30 x 3 minute messages for 21 days See more on Voicemail Extra

If I add a text bundle, will the bundle allowance be used first or the plan allowance?

The bundle allowance will be used first and will take priority over the Flext allowance (i.e. the SMS bundle allowance must be used up before SMS messages would start to use up the Flext allowance).

How do I become a FreeMove customer?

If you are a T-Mobile customer, you will automatically get all the benefits of the FreeMove alliance. See more >

I've downloaded a service and been charged, but it's no longer on my phone?

You must save downloads when you receive them or they will be lost. If you still experience problems, email us with the following information and we will investigate:

- What was the location of the attempted download on t-zones?

- What type of item did the you request?

- What handset and Software Version do you have?

- Did you follow the download process successfully?

- If not, what error messages did you receive?

- Did you enter all the information requested correctly?

- What was the date and time of the attempted transaction?

Email Customer Services >

Can I send and receive faxes?

No.

I am in the UK and am being charged roaming rates

On the south east coast of England, there's a possibility that a French network may connect your call. Please ensure that your phone is connected to T-Mobile (UK) when making calls.

My phone gives me the option to leave a video message if the person I'm calling is unavailable. What is this?

If this option is enabled on your phone, the message is sent as standard video and charged in the same way as a picture message.

I've registered with the Telephone Preference Service - why am I still receiving calls?

Some companies base themselves outside of the UK. Unfortunately, they are not bound by the TPS. If a company is based within the UK but use an offshore company to make their calls, they must still adhere to the TPS.

If you have previously registered with the TPS and wish to take the matter further, they can contact The Information Commissioner or their local Trading Standards Office.

How do I use voicemail?

If you have a message, it's normally indicated by an envelope on your phone's screen (check your user guide or our Interactive Online Manuals ). To listen, dial 1 from your mobile. This will play back your messages and give you various options to personalise your service.

Can I make my phone ring longer before the voicemail starts?

Unfortunately not - Your phone will ring for 15 seconds before diverting to voicemail. This is in line with most other UK operators.

How do I set up voicemail?

It's set up and ready to use on all T-Mobile phones (it's activated on pay as you go phones as soon as you've made your first chargeable call). If you have any problems dial 222 from your mobile to connect to the voicemail set up service, and follow the instructions. See more >

Can I video call a landline where they are using a web cam?

No, currently video calls can only be made from mobile to mobile.

How do I make calls when I'm abroad?

To make a call, you should use the standard international format. For example, to call 07953 xxx xxx in the UK you should dial +44 7953 xxx xxx. You'll need to ensure you've selected the correct network. For information on how to manually select a network, refer to our Going Abroad section >

How do I select an Alliance network?

Your phone should automatically give priority to alliance networks when you roam abroad. See more >

Do I need to change my settings to use 3G?

No. There is no need to change your settings. Your phone uses the same settings to make calls and access (existing services) data via the 3G network as via the GPRS network.

Can I use picture messaging when I'm abroad?

You can send and receive picture messages in lots of countries. All you need to do is check which networks support picture messaging. You can check this prior to your departure, see our Going Abroad section > (don't forget to note them down).

Can I use text messaging while I'm abroad?

You can text from most foreign networks. Please note that prices will vary. See more on costs whilst abroad >

How do I stop promotional text messages?

To stop these types of calls, register with the 'Telephone Preference Service' (TPS). Telemarketing companies are obliged by law to check the TPS register, and must not call anyone listed.

TPS contact details:

To register online at: www.tpsonline.org.uk

Phone: 0845 070 0707 charged at local rates.

Or write to: Telephone Preference Service, DMA House, 70 Margaret Street, London, W1W 8SS

If after registering you happen to receive a promotional text message, then you will need to escalate this to The Information Commissioner

Email: enquiries@ico.gsi.gov.uk

Phone: 01625 545745

Alternatively, you can write to:

The Office of the Information Commissioner

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

What is a 'Service Centre number'?

This is the number that sends your text messages to the network.  Without this number stored correctly in your phone, you won't be able to send a text message.

If you cannot send text messages, find the message settings menu within your phone and select service centre.  Enter +447958879879 , including the +  (without any spaces).

How do I check how many text messages I have left?

Text AL to 150 and we will send you a free text straight back with your remaining allowance.

You can also check your allowance online through My T-Mobile. Register or log in now to manage your account 24/7!

How do I enquire or complain about a third party service?

You should always contact the content provider first. Contact details should be included in the message. Find out more >

What size are the pictures I send and can I change the size?

There is a size limit of 300K on picture messages. Most phones automatically resize pictures so they're small enough to send. However, with certain phones you may need to go into your picture messaging settings and select a smaller resolution. Refer to your phone's user guide or our Interactive Online Manuals for more information.

Can I text to other countries?

Yes. You can send texts from the UK to any foreign network that allows text messaging, and people on that network can text you back. You can also text while roaming overseas, provided the foreign network you're using allows it. The rates you pay will vary. See our list of countries you can text.

Is it possible for T-Mobile to bar an incoming third party service?

Unfortunately, it's not yet possible to bar selected incoming text messages. Find out more about stopping third party services >

We can bar all third party text messages. If you would like to enable this feature please call 150 from your T-Mobile phone.

Can I access my corporate network?

Most organisations insist on the use of additional security, which may require extra software installed on your laptop or PDA. Typically this would be VPN (Virtual Private Network) and/or Firewall software - your IT department will be able to advise you.

How much does text messaging cost?

The cost of sending a text message can depend on which price plan you're on. See more >

Can I send a picture message to an email address?

Yes.  Just compose your message as normal and when you are ready to send it choose email address rather than phone number.

Find out more >

How do I set up text messaging?

If you have a T-Mobile phone it should be automatically set up and ready to go.

If you can't send text messages, click here

Can I use my current phone for Video Calling?

Video Calling uses 3G technology, so you'll need a compatible phone. You'll also need it set up on your account and to be within 3G coverage. Currently this service is only available to pay monthly customers. Find out more on video calling >

Can I send a picture message to someone without a picture messaging phone?

Yes. We'll send your friend a text containing a password and a web address - http://www.t-mobile.co.uk/pmcollect - where they can view the picture message online. They'll be able to view your picture as many times as they want for up to 14 days. You can also send pictures to an email address. Find out more >

Can I use picture messaging?

Yes, if you have a camera phone or a phone that can show pictures.

If you don't have a camera phone or a phone that can show pictures, you can still view pictures you receive online.

What is text messaging?

Text messaging, or SMS, lets you send and receive short written messages through your phone.

What is predictive text?

It's a feature on most phones that helps you write messages faster. The phone predicts the word that's being entered based on the letters you input. Most phones also have a dictionary so you can add your own words.

How much does it cost to send a picture message?

The standard cost to send a picture message is just 20p.

If you send a lot of picture messages you can save money by adding a picture message bundle or by joining a Flext priceplan, where picture messaging come out of your monthly allowance.

How did I subscribe to a third party or premium service?

You usually subscribe to these services by sending a text message to a five digit 'shortcode', normally beginning with 6 or 8. Find out more >

How much does Video Calling cost?

You may think sending live video over the airwaves would be quite pricey but Video Calling another

T-Mobile customer based in the UK from the UK is actually only 15p per minute. Calling other UK networks is just 50p per minute.

How do I make a video call?

It's simple, enter the phone number you wish to call, press the video calling option (or select it from Options). Press the end call button to finish the call.

Please note that you will need a 3G connection to be able to make a video call. If you need more information on making video calls, check your phone manual

Can I text when I'm abroad?

Yes. If your account is set up, and you're roaming on a network that allows text messaging, you can text people back home or in another country. The rates you pay will vary according to the network you're roaming on. See more >

What is Video Calling?

Video calling is fantastic when you want see someone's reaction to something - like your exam results, or the new pink and yellow colour scheme in your bedroom. Use it when you want to tell someone something and show them too, like your black eye from football training or the picture-perfect mountain you're about to ski down. See more on video calling >

Can I add text messaging and picture messaging boosters to Flext?

Yes, you can add boosters to your account in the same way as any other pay monthly price plan. Boosters will be charged on top of your monthly Flext price plan charge. How to add a booster >

How do I remove a text message bundle?

You can remove text message bundles online by logging in to My T-Mobile

To find out more on the text bundles we offer Click here >

Why can't I send text messages?

Check your service centre number is correct - +447958879879 - you can't send text messages without this.

Make sure you have good coverage. If not, switch your phone off and back on again or try again in a different location.

On some handsets, if your mailbox is full, you won't be able to receive texts and it might stop you sending them - try deleting some old messages.

For more information, refer to your user guide or check out our Interactive Online Manuals.

What should I do if I can't send picture messages?

All you need to do is send a picture message to yourself! Or to a friend who's received a picture message before. Once you've done this, you'll receive a 'Welcome' picture message from T-Mobile which means you're all set up and ready to start messaging.

If you don't receive a 'Welcome' picture message from us, it probably means your phone doesn't have the right settings. Don't panic! We can text the settings you need straight to your phone. Get your settings sent by text.

Can I send pictures to people on other networks?

You can send picture messages to all UK networks. You can even send picture messages to networks in other countries. To find out more, refer to our Going Abroad section for network compatibility >

Can I leave a 'video message' when the person I'm calling is unavailable?

Video calling doesn't currently support voicemail. If the person you're calling is unavailable, we recommend that you make a voice call and then leave a voicemail.

Is BlackBerry® available to pay as you go customers?

Yes, BlackBerry is available to pay as you go customers. 

Can I get Mobile Broadband in my area?

We have created an easy to use web page to let you check your Mobile Broadband coverage online.

Why are call logs, text messages and emails disappearing from my BlackBerry® handheld?

This can be caused by having too little free memory on your handheld. 

Have a look at the complete list of causes and resolutions for help resolving this problem.

Can I use my Sidekick while traveling abroad?

Yes, roaming is charged at £1.50 per MB on any network within the EU and £7.50 in all other countries.

To enable/disable data roaming simply do the following:

From the Jump Screen select Menu then scroll down to Controls.

Then look for the Wireless option and using the scroll wheel, check the “Allow GPRS Data Roaming” box.

Why doesn't email/internet/picture messaging work on my BlackBerry® handheld?

In order for these services to work on your BlackBerry handheld you will need to purchase a BlackBerry booster.

Adding a BlackBerry booster to your account costs from as little as £5 per month for pay monthly customers.

We also provide a pay as you go BlackBerry handset with 1 years email included for £179.99.

What is My Social Sites?

My Social Sites was a service that allowed you to check messages, comment on photos, upload images, browse friends' profiles and search for new friends on sites like Bebo and Xanga.

This service was decommissioned in October 2009.

My Mobile TV isn't working properly. What's wrong?

For Mobile TV to work, you need 3G coverage. Check that your mobile is displaying the 3G icon. Check your phones interactive manual to find out more

How do I get internet on my mobile?

If you have purchased your handset from T-Mobile the web'n'walk application will be installed on your phone.

If you have a non T-Mobile phone you can select your browser from your phone menu and this will let you get online.

If you require internet connection settings to be sent to your phone please click here >

Will I be able to download PDF, Word and XLS documents and MP3s?

Yes.

What is web'n'walk?

Web 'n' walk gives you unlimited internet browsing on the move. It makes surfing the web on your mobile simple and provides easy access to your personal email. More on web'n'walk >

How does Content Lock work?

If Content Lock has been applied to a phone, it recognises 18-rated sites or services and bars them. More info on Content Lock >

Which browser should I use?

My T-Mobile works with all current versions of Internet Explorer, provided they can use 128-bit SSL encryption (encoding software). If you have problems you may need to update your browser. As well as activating 128-bit encryption, you must set your browser to accept cookies.

Why can't I access voicemail?

You may be in an area with coverage problems or temporary congestion. Please try again later. If you still have problems, dial 222 and follow the advice to re-activate your voicemail. See more >

Can I watch Mobile TV on my 2G or 2.5G phone?

No, you need a 3G phone and need to be in 3G coverage. See all our 3G compatible phones

What downloads are available?

You can see all of the available downloads and check your phones compatibility here on the website. See more >

What is 'T-Mobile favourites'?

When you open up the internet on your mobile, you'll be taken to T-Mobile Favourites which lists useful quick links including:

- Direct access to Google

- Featured links to frequently used internet sites

- Special offers, deals or events from T-Mobile

- A link to common questions to get you started

Can I use web'n'walk to go to any internet site?

Some websites contain large graphics or pop ups which are not supported by the browsers and screen sizes of your phone. If you have Content Lock applied, you'll be restricted from viewing 18-rated sites. More on Content Lock >

Can I use web'n'walk on my phone?

You can if your mobile is web'n'walk compatible. Check by looking for a web'n'walk icon in your phone's menu or at the bottom of your screen.

If your phone is web'n'walk compatible, you can use the internet as much as you like and you won't pay more than £1 per day - this is called a Day Pass. With a Day Pass you can browse the internet and send as many emails as you want without worrying about costs or committing to a price plan.

You'll get the £1 capped rate automatically if you are:

- a pay as you go customer on Everyone, Mates Rates or Text Appeal

- a U-Fix customer

- a pay monthly customer who joined T-Mobile after 1 December 2006

If you're a pay monthly customer with a web'n'walk compatible phone who joined before 1 December 2006, call customer services on 150 and ask to opt in to the Day Pass.

Tip: If you're a pay monthly customer and you use the internet on your phone regularly, you'll save money if you add a monthly option to your plan and pay £7.50 per month for unlimited use. Find out how to add the web'n'walk monthly option to your plan >

Can I still use t-zones?

You can although how you access it varies between phones. On some phones you'll be able to get to it by going to the bookmark section and clicking on 't-zones'. If it's not in your bookmark section, you can access it through T-Mobile Favourites which is the first page you'll see when you open up Web'n'walk.

Why do some websites take longer to access than others?

The time it takes a page to load depends largely on how image-intensive it is. Pages containing lots of pictures load more slowly than those with mainly text. It can also depend on your phone and the connection speed available on the network at the time. Generally, you shouldn't have to wait longer than a few seconds for a page to load.

Why do I get an error message when I try to start a channel?

At peak times we may have reached full capacity. Please be patient and try again later. Also remember, Mobile TV only works in 3G coverage areas.

Are there any other hidden charges?

Browsing charges will apply to accessing the Sky EPG. Once you have reached the Sky EPG then you will not be charged for browsing. If you have a web'n'walk bundle then you will not be charged for browsing.

How secure is the connection?

HotSpot provides an open connection to the internet in the same way as other access services such as DSL and cable. We recommend you use whatever additional security measures you have available, including virtual private networks, encryption and personal firewalls, to ensure peace of mind.

Will I get the 1GBP capped daily rate if I use the internet on my phone?

You'll get the Day Pass capped at £1 automatically if you are:

- a Pay as you go customer on Everyone, Mates Rates or Text Appeal

- a U-Fix customer

- a Pay monthly customer who joined T-Mobile after 1 December 2006

If you're a pay monthly customer who joined before 1 December 2006, call customer services on 150 from your T- Mobile phone and ask to opt in to the Day Pass.

To get the capped rate, you'll also need to have a Web'n'walk compatible phone. Check by looking for a Web'n'walk icon in your phone's menu, or at the bottom of your screen.

Tip: If you're a pay monthly customer and you use the internet on your phone regularly, you'll save money if you add a monthly option to your plan and pay £7.50 per month for unlimited use. Find out how to add the Web'n'walk monthly option to your plan>

How do I get internet on my mobile?

If you have purchased your handset from T-Mobile the web'n'walk application will be installed on your phone.

If you have a non T-Mobile phone you can select your browser from your phone menu and this will let you get online.

If you need internet settings to be sent to your phone text INTERNET to 34963 if you require additional handset information please click here >

Can I still access t-zones when I'm abroad?

Yes. When accessing t-zones while abroad you're charged at international rates. See more on using your phone abroad >

Will I be able to view videos over Mobile Broadband?

You can if you're using Mobile Broadband Plus or Extra, but not if you've got the regular version where you pay an extra £7.50 per month on top of your mobile price plan.

If you'd like to change your plan so you can view videos, you can change your price plan online. Simply logon to My T-Mobile. You can get Web'n'walk Plus for £12.50 per month on top of your standard plan.

Can I send or receive a text message if I'm browsing?

Yes.

How do the channels differ from normal Sky?

Within the Sky packs some channels are live and some channels have been made specifically for Mobile.

How do I subscribe to Sky TV packs?

You will need to self subscribe on the Sky Electronic Programme (EPG).

We have created step by step video guides to help you subscribe to Sky Mobile TV. All you have to do is click on entertainment, music or news & sports to see the videos.

Happy viewing!

Can I watch Mobile TV when I am abroad?

No. We may introduce this service in the future.

Why are there sometimes short breaks in the sound or picture?

Mobile TV is transmitted to your mobile over our network which occassionally gets interrupted in the same way calls are occasionally interrupted. This is normal, and service should resume quickly.

What is t-zones?

t-zones is the name for our mobile downloads here you can find the latest mobile games, full music tracks, goals downloads, ringtones and much more, all of which can be downloaded to your phone.

t-zones can either be accessed online or on your phone.

How do I remove Content Lock?

If you're over 18, you can remove Content Lock in 2 minutes we just need your credit card details, or name and address so we can verify your age (it won't cost you anything).

You can confirm your age by:

- Trying to access a blocked site and entering your details

- Dialling 1818 from your T-Mobile phone and following the prompts

Find out more on Content Lock >

How do I know how much data I've used with my datacard?

The 'Usage Monitor' in the T-Mobile Communication Center (TMCC) software can show you.

1. Open TMCC

2. Select ' Tools '

3. Select ' Usage Monitor '

4. Click the ' History' tab to see usage information by connection type and date range and the ' Current Session ' tab to see usage for the current connection

Note: To reset your usage information click on the ' History' tab and select ' Reset History '.

What do the flashing lights on the data card mean?

If the green light on the left:

is lit up - it means the WLAN is enabled

is out - it means the WLAN is disabled

is flashing - it means there is WLAN activity

If the light on the right:

ls flashing blue - it means you are connected to an HSDPA network

is flashing red - it means you are connected to a GPRS network

is flashing magenta - it means you aren't connected (the card may have lost connection with the network or it may be another fault)

Do I need to register for t-zones?

No, you don't need to register for t-zones.

Why does the screen freeze sometimes or the sound become staggered?

This usually means the 3G network coverage is poor or congested or that your Mobile TV is trying to connect to the server

Where can I get more help?

For technical support using our HotSpot service, please call 08454 122 526.

What is the interactive menu on my phone?

The interactive menu (on some phones it's called the 't-zones' menu) provides information services, news and games as well as text chat and group text. It is provided by T-Mobile, and charges vary depending on the service you are using. See more>

How much does it cost to use my phone abroad?

Your call charges depend on the country you're in. While you're abroad you pay to make and receive calls. All charges will appear on your monthly bill. See more on calling costs whilst abroad >

I don't want to commit to a web'n'walk plan just yet. Can I try it on a monthly basis?

You can try web'n'walk on Flext, Relax or U-Fix £25 for an extra £7.50 per month. Add it to your plan through My T-Mobile in six easy steps:

Log in to My T-Mobile

Select ' Manage Account '

Click on your mobile number

Select ' Add more allowances and services '

Select ' Individual Services '

Click 'A dd' next to 'web'n'walk handset option '

If for some reason you're not happy with Web'n'walk, you can cancel it at any time in My T-Mobile or by calling 150 from your T-Mobile phone.

How much does t-zones cost?

All t-zones pricing information can be found in our mobile downloads section.

How do I start using t-zones?

There are various ways you can access our mobile downloads on your phone, visit our mobile downloads section to find out more.

How do I apply Content Lock?

Simply call 1818 and follow the voice prompts or if you are a pay monthly customer, you can apply Content Lock online in 3 easy steps:

1. Register or log in to My T-Mobile (it's free and only takes a few minutes)

2. Select My Phone

3. Select Applied under Content Lock and click Set

Can I connect using a PDA (such as a Palm or PocketPC)

Currently T-Mobile HotSpot only works with handhelds that support Wi-Fi wireless technology and a standard internet-ready browser, such as our MDA III. Please check your PDA's specifications.

Why can't I access t-zones?

It may be that your phone hasn't been configured correctly. We can send you the correct settings to your phone by text.

How do I fix the "init failed" error?

The init failed error can be resolved by uninstalling and reinstalling the web'n'walk manager software. A step by step guide to uninstall and reinstall web'n'walk manager can be found on our Mobile Broadband Support site >

Can I get Mobile Broadband in my area?

We have created an easy to use web page to let you check your Mobile Broadband coverage online.

Can I use Skype?

To use Skype or other VoIP (Voice Over Internet Protocol) services, you need to be on a price plan that supports Internet Calling such as Mobile Broadband Extra or web'n'walk Max.

You can check and change your price plan by logging into My T-Mobile 

What does it cost to use Mobile Broadband whilst abroad?

To use Mobile Broadband abroad costs £1.50 per MB within EU Countries or £7.50 per MB in the rest of the world.

When using Mobile Broadband abroad, all usage is chargeable. 

Will my T-Mobile USB modem work with the Linux operating system?

Only Linux Ubuntu operated machines which were purchased via the Carphone Warehouse together with the web'n'walk USB  are currently supported.

Why doesn't email/internet/picture messaging work on my BlackBerry® handheld?

In order for these services to work on your BlackBerry handheld you will need to purchase a BlackBerry booster.

Adding a BlackBerry booster to your account costs from as little as £5 per month for pay monthly customers.

We also provide a pay as you go BlackBerry handset with 1 years email included for £179.99.

How much will it cost to use Mobile Broadband abroad?

If you are using Mobile Broadband on your laptop or internet on your phone within the EU it will only cost you £1.50 per megabyte (MB) of data.

If you go online in any other country it will cost £7.50 per MB.

Can I call several people at the same time?

Yes. Group call allows you to chat with up to 20 friends at the same time and on the same call.

Discover more about Group call

What is video on demand and how do I get it?

The T-Mobile VOD (Video On Demand) service allows you to stream video direct to your mobile. Choose from Animation, Comedy, Horror, Extreme Sports and 16+ video channels. No download times, just instant access! To start building your video library just send VOD to 62121. Find out more about video on demand here

What is a Widget?

A Widget is a small application on your phone that provides specific information to you and can be functional or fun.  A Widget connects to the internet to update its information. (i.e. The Accuweather Widget will update twice a day with the latest local weather).

Widgets are free to use however since they connect to the internet to update you will need to have internet on your phone or else standard internet charges will apply.

If you are still unsure about widgets we have created a video demonstration so that you can see how they work on your phone.

How often do widgets update?

Widgets will update at different intervals throughout the day. We have examples of update intervals below but bear in mind that not all widgets have been listed.

Accuweather - Twice a day

Amazon - Once a day

BBC News - Once every hour

Facebook - Once every hour

Live Cricket - Once every hour

Twitter - Once every hour

Yahoo! Mail - Once every hour

YouTube - Twice a day