Help & Support

Ask a question

Mobile Broadband Support

Billing & Payment Support

Text 150

Did you know there's lots of things you can do by texting 150 from your T-Mobile phone?

Just text HELP to 150 to find out more

Why does the screen freeze sometimes or the sound become staggered when watching mobile tv?

This usually means the 3G network coverage is poor or congested or that your Mobile TV is trying to connect to the server

Why is there a charge on my bill for an allowance that should be free?

A charge for an allowance will always show on your bill, but if this is free a credit will show in the 'calls and other usage discount' section of your bill.

Will I be able to download PDF, Word and XLS documents and MP3s when using mobile broadband?

Yes.

Will I get the £1 capped daily rate if I use the internet on my phone?

You'll get the Day Pass capped at £1 automatically if you are:

- a Pay as you go customer on Everyone, Mates Rates or Text Appeal

- a U-Fix customer

- a Pay monthly customer who joined T-Mobile after 1 December 2006

If you're a pay monthly customer who joined before 1 December 2006, just text internet to 3064 to opt in to the Day Pass.

To get the capped rate, you'll also need to have a Web'n'walk compatible phone. Check by looking for a Web'n'walk icon in your phone's menu, or at the bottom of your screen.

Tip: If you're a pay monthly customer and you use the internet on your phone regularly, you'll save money if you add a monthly option to your plan and pay £7.50 per month for unlimited use. Find out how to add the Web'n'walk monthly option to your plan>

Can I use text messaging while I'm abroad?

You can text from most foreign networks. Please note that prices will vary. See more on costs whilst abroad >

Can I video call a landline where they are using a web cam?

No, currently video calls can only be made from mobile to mobile.

Can I add text messaging and picture messaging boosters to Flext?

Yes, you can add boosters to your account in the same way as any other pay monthly price plan. Boosters will be charged on top of your monthly Flext price plan charge. How to add a booster >