Text 150

Did you know there's lots of things you can do by texting 150 from your T-Mobile phone?

Just text HELP to 150 to find out more

There is a 'separate payments handling charge' on my bill. What is this?

A very small number of our customers prefer to pay their bills through methods other than Direct Debit, or online/telephone banking (BACS).

Processing transactions through other methods is more prone to error and requires more of our resources than when a payment is made by Direct Debit or online or telephone banking. That's why we've adopted a 'user pays' approach for these other methods, like we have for other bespoke customer services, such as itemised billing. You will see these charges as 'Separate Payment handling charges' on your bill.

How can I improve my voicemail security?

To improve your voicemail security, you should setup a voicemail PIN.

To setup a PIN, access your voicemail as normal, select option 2 then 1 , enter a four digit PIN of your choice, then press #.

See more on securing your voicemail.

Will I be able to download PDF, Word and XLS documents and MP3s when using mobile broadband?

Yes.

How can I check whether I've been charged for a third party service?

Third party services are shown under a separate section on your bill. You can also check any unbilled charges by selecting My Unbilled Usage within My T-Mobile >

How can I pay my bill or top up my account?

The easiest way to pay your bill is by Direct Debit but you can also pay your bill or top up your credit using our text 150 service or online using My T-Mobile.

There are also several other convenient ways to pay your bill and top up.

What is predictive text?

It's a feature on most phones that helps you write messages faster. The phone predicts the word that's being entered based on the letters you input. Most phones also have a dictionary so you can add your own words.

When trying to watch Mobile TV, I get the message "Define default access point first"?

You usually see this message on Nokia handsets if RealPlayer has not been configured correctly.

Open RealPlayer, select Options > Settings > Connection > Network and change the Default access point to 'T-Mobile Internet'