Did you know there's lots of things you can do by texting 150 from your T-Mobile phone?
Just text HELP to 150 to find out more
You can choose whoever you like within the UK, whether they're on a mobile or a landline, but premium and toll rate numbers are excluded.
Yes, your PUK code can be obtained from My T-Mobile. Here are step by step instructions on how to get your PUK code
There's no need to panic because there isn't any money or personal information stored on the card. No one else can use the card, as it's linked to your mobile number ONLY. Simply pick up another card free of charge at any shop showing the E-top up symbol, then call 150 from your mobile and follow the instructions on how to associate your new card to mobile number.
If you're indoors, try moving to another part of the house. In general, signal strength improves when you move higher, or closer to an outside wall. However, even in areas with high quality outdoor service, we can't guarantee good coverage indoors.
You can check the signal strength in your postcode here >
At the start of your billing month you need to make a call before the system will update with how much allowance you have remaining.
You can if you're using Mobile Broadband Plus or Extra, but not if you've got the regular version where you pay an extra £7.50 per month on top of your mobile price plan.
If you'd like to change your plan so you can view videos, you can change your price plan online. Simply logon to My T-Mobile. You can get Web'n'walk Plus for £12.50 per month on top of your standard plan.
If you want to use a T-Mobile SIM in a phone that started life on another network, you need to unlock the phone. Contact the network provider and ask them for a subsidy PIN.
