Billing & topping up

Find out more about billing and topping up
Find out how to view your bill, how to understand it, how to pay it - or even better - how to manage your entire account online, whether you're a pay as you go or pay monthly customer.

Your bill

Your bill, explained in simple terms. Find out what each part means and the different ways to pay it.

Boosters

Get information on the different boosters available to you and how to get the ones that suit you best.

Topping up

Find out how to top up, either online, by phone, by E top-up, or at a cashpoint.
  

My T-Mobile

Access your accounts 24/7 and check your bills, manage payments, change your details and more!

Price plans and boosters

Answer centre

Top FAQs

  • There is a 'separate payments handling charge' on my bill. What is this?
  • How can I pay my bill or top up my account?
  • How long will it take for my payment to clear after I pay my bill?

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There is a 'separate payments handling charge' on my bill. What is this?

A very small number of our customers prefer to pay their bills through methods other than Direct Debit, or online/telephone banking (BACS).

Processing transactions through other methods is more prone to error and requires more of our resources than when a payment is made by Direct Debit or online or telephone banking. That's why we've adopted a 'user pays' approach for these other methods, like we have for other bespoke customer services, such as itemised billing. You will see these charges as 'Separate Payment handling charges' on your bill.

How can I pay my bill or top up my account?

The easiest way to pay your bill is by Direct Debit but you can also pay your bill or top up your credit using our text 150 service or online using My T-Mobile.

There are also several other convenient ways to pay your bill and top up.

How long will it take for my payment to clear after I pay my bill?

Here's how long it will take for a payment to register on your account:

- Online or telephone banking - 3 working days

- Online in My T-Mobile by credit or debit card - instantly

- Phone by credit or debit card - instantly

- PayPoint - 4 working days

- Post office by swipe card - 2 working days

- Post office by GIRO - 4-5 working days

- Post by credit or debit card - 3-4 working days

Customers who pay by Direct Debit can expect the amount owing to be taken from their account on the day their bill is due.

Tip :If you register a card and pay at the same time, it will take an extra 24 hours for a payment to register on your account.

How do I check my allowance, balance and unbilled calls?

You can check your remaining allowance by texting AL to 150  and you can check your balance by texting BA to 150

You can also check these, along with your unbilled calls, through My T-Mobile. 

How do I register a debit or credit card?

Registering a card couldn't be easier. Find out how >

How can I tell if my payment has been processed?

To check whether a payment has gone through:

- Sign up or log in to My T-Mobile

- Select Make a payment.

- Select Payment history from the right.

TIP: Paying online and paying over the phone by Credit Card are the only methods where the payment will register on your account instantly.

How do I avoid the separate payment handling charge?

We have a range of preferred payment methods you can use anytime to pay your bill without paying the handling charge: simply pay online, by phone or set up a Direct Debit. The separate payment handling charge applies to credit card payments and for paying by all other methods.