Help essentials

Hello, whether you’re new to T-Mobile, or just new to Help & Support, here’s where you find help with the basics.

Service status

Check our Service status for any major issues affecting you

Using Orange signal

Get info about using Orange signal, 3G sharing and in call handover.

New customer?

Are you thinking about joining T-Mobile? Or have you recently joined us? Find out ways to get help, see our new customer FAQs or find out how to keep your number.
 

My T-Mobile

Take control of your T-Mobile account with My T-Mobile. Find out what you can do and follow our simple, step-by-step instructions to make changes to your account.

Other topics

Answer centre

Top FAQs

Forums

Having a problem and can't find the solution?

Discuss it with other customers on our forums

How can I improve my voicemail security?

To improve your voicemail security, you should setup a voicemail PIN.

To setup a PIN, access your voicemail as normal, select option 2 then 1 , enter a four digit PIN of your choice, then press #.

See more on securing your voicemail.

Will I be able to download PDF, Word and XLS documents and MP3s when using mobile broadband?

Yes.

Does 3G cost more?

No. You pay for the services you use, ie the time you talk, the volume of data you transfer or the download you buy, regardless of the type of network you use to do this.

How can I give feedback on Mobile TV?

We want to hear your thoughts, good and bad. Please email: MobileTV@t-mobile.co.uk

I've registered with the Telephone Preference Service - why am I still receiving calls?

Some companies base themselves outside of the UK. Unfortunately, they are not bound by the TPS. If a company is based within the UK but use an offshore company to make their calls, they must still adhere to the TPS.

If you have previously registered with the TPS and wish to take the matter further, they can contact The Information Commissioner or their local Trading Standards Office.

What is Video Calling?

Video calling is fantastic when you want see someone's reaction to something - like your exam results, or the new pink and yellow colour scheme in your bedroom. Use it when you want to tell someone something and show them too, like your black eye from football training or the picture-perfect mountain you're about to ski down. See more on video calling >

Which browser should I use with My T-Mobile?

My T-Mobile works with all current versions of Internet Explorer, provided they can use 128-bit SSL encryption (encoding software). If you have problems you may need to update your browser. As well as activating 128-bit encryption, you must set your browser to accept cookies.