Phone Insurance with fonesafe
Comprehensive cover from under 23p per day
Get worldwide protection against loss, theft and accidental damage with fonesafe.
Whether for business or friends, your phone connects you to the people who matter. Every year thousands of phones are lost, stolen or damaged. That's why it's so important to insure your phone.
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What is it?
Fonesafe will:
- Replace your phone if it's lost, stolen or accidentally damaged
- Issue a replacement phone within 48 hours of a claim being approved
- Progress your claim quickly and with minimal hassle
What's covered:
- Loss
- Theft
- Accidental damage
- Water damage
- Malicious damage
- Breakdown (outside of warranty)
- Worldwide cover
- Cover for 2 authorised users
Get up to £1000 against the cost of unauthorised calls
If you take out fonesafe insurance, T-Mobile will write off the cost of unauthorised calls made after your phone or data modem is lost or stolen. Any unauthorised calls made in the 12 hours before you call T-Mobile to block your SIM card will be waived.
* Just call 0844 848 7082 and we'll tell you what to do.
To insure your T-Mobile phone*, simply call 0845 120 2097 within 14 days of purchase or upgrade. Hours are Monday to Saturday, 9am-5pm. Make sure you have your proof of purchase with you for Customer Services reference.
* Tip. With some of our higher value devices (e.g. those with PC functions), it will only be possible to take out insurance through T-Mobile directly at the time of your purchase/upgrade.
* So long as you've made a claim on your fonesafe insurance policy for loss or theft of your handset or data modem and you've told T-Mobile within 24 hours of discovering the loss or theft.
What does it cost?
| Service | Pay monthly | |
|---|---|---|
| Standard devices | Data devices | |
| Monthly cost | £6.99 | £8.99 |
| Loss |  |
|
| Theft | |
|
| Accidental damage | |
|
| Water damage | |
|
| Malicious damage | |
|
| Breakdown outside warranty | |
|
| Worldwide cover | |
|
| Cover for 2 authorised users | |
|
| 14 day cooling off period | |
|
| Unlimited number of claims | |
|
| Policy excess for first claim | £25 | £30 |
| Policy excess for a second claim within six months of the last claim | £50 | £60 |
| Policy excess for a third or subsequent claim at any time | £75 | £90 |
Get up to £1000 against the cost of unauthorised calls
If you take out fonesafe insurance, T-Mobile will write off the cost of unauthorised calls made after your phone or data modem is lost or stolen. Any unauthorised calls made in the 12 hours before you call T-Mobile to block your SIM card will be waived.
* Just call 0844 848 7082 and we'll tell you what to do.
To insure your T-Mobile phone, call 0845 120 2097 (Mon-Sat, 9am-5pm) within 14 days of purchase or upgrade. Make sure you have your proof of purchase with you for our reference.
Tip: With some of our higher value devices (eg those with PC functions), it will only be possible to take out insurance through T-Mobile directly at the time of your purchase/upgrade.
* So long as you've made a claim on your fonesafe insurance policy for loss or theft of your handset or data modem and you’ve told T-Mobile within 24 hours of discovering the loss or theft.
How to claim
If your phone is lost or stolen
- Call T-Mobile (within 48 hours) on 0845 412 5000 (or +44 79539 66150 if calling from abroad)
- Contact the local police (don't call 999) within 24 hours of the incident. They will give you a loss or crime reference number
- Call the fonesafe claims line (within 48 hours) on 0844 848 5637
If your phone is damaged
- Call the fonesafe claims line to report the problem within 48 hours on 0844 848 5637 (or +44 845 848 5637 if calling from abroad)
- Report malicious damage to the police within 24 hours of the incident
Help search
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Nokia 8600 |
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LG Viewty |
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T-Mobile Pulse |
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Nokia 6300 |
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Nokia N79 |
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Samsung U800 |
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