Know your bill

We've listened to your feedback and made our bills easier to read and understand.
Now it's simple to find everything you need to know about yout account.

Take a look at the improvements we've made

 

Your details at a glance

 

On page 1 of your bill there's clear, simple signposting of your account details, the bill date and how to contact us.

Your details at a glance
 
 

Compare what you've spent

 

Your previous bill's total is printed above your latest bill for easy comparison.

Compare what you've spent
 
 

Better layout

 

On page three, your charges are clearly laid out so you know exactly how your bill is calculated.

Compare what you've spent
 
 

Easier to read

 

A visual snapshot of your account gives you a quick picture of your usage over the month.

Better layout, easier to read
 
 

See what you're spending

 

Calls you make that aren't included in your allowance are itemised free of charge.

See what you're spending
 
 

The whole picture

 

If you choose full itemisation, for just £1.50 a month, your bill will detail everything - each call you make, every text and picture message you send and any international calls, as well as internet browsing.

The whole picture
 
 

Download PDF

 

Download the T-Mobile Statement Guide (11k8K) in PDF format.

To read this you will need Acrobat Reader™

Quick access

 

Tabs allow you to view summary and itemised information easily.

Quick access
 
 

Clearly laid out summary

 

Easy to read summary of your monthly spend, clearly laid out so you know exactly how your bill is calculated.

Clearly laid out summary
 
 

FREE itemisation of all activity

 

You can sort and order on screen or display by transaction type.

FREE itemisation of all activity
 
 

Visual snapshots

 

Graphs give you a quick picture of your activity.

Visual snapshots
 
 

Compare what you've spent

 

Dropdowns give instant access to previous billing information.

Compare what you've spent
 
 

Download PDF

 

Download the T-Mobile Statement Guide (11k8K) in PDF format.

To read this you will need Acrobat Reader™

 

 

 

How can I find out how much allowance I have left?

Simply text AL to 150 and we will send you a text back with your remaining allowance.

You can also check this online within My T-Mobile

 

How can I pay my bill or top up my account?

The easiest way to pay your bill is by Direct Debit but you can also pay your bill or top up your credit using our text 150 service or online using My T-Mobile.

There are also several other convenient ways to pay your bill and top up.

How do I avoid the separate payment handling charge?

We have a range of preferred payment methods you can use anytime to pay your bill without paying the handling charge: simply pay online, by phone or set up a Direct Debit. The separate payment handling charge applies to credit card payments and for paying by all other methods.

How do I check my allowance, balance and unbilled calls?

You can check your remaining allowance by texting AL to 150  and you can check your balance by texting BA to 150

You can also check these, along with your unbilled calls, through My T-Mobile. 

How can I tell if my payment has been processed?

To check whether a payment has gone through:

- Sign up or log in to My T-Mobile

- Select Make a payment.

- Select Payment history from the right.

TIP: Paying online and paying over the phone by Credit Card are the only methods where the payment will register on your account instantly.

Is my on screen bill same as the Paper Bill?

The design is slightly different but the information is exactly the same. Your electronic bill is more flexible because you can click on it and see the information broken down in different ways. Your paper bill is your legal record for accounting purposes.

Why do I not have my full allowance?

If you have recently joined T-Mobile or have upgraded your price plan your allowance and bill will be calculated on a pro rata basis for the first month.

The first monthly bill and allowance will be pro-rated to the date of your next monthly bill and thereafter the full allowance and charge will be applied on each monthly bill.

As an example if you were to join us in the middle of the month with a billing date of the 1st of the month you would have 2 weeks allowance to use before your first bill then your full allowance would be available once your billing date has been reached.