We've listened to your feedback and made our bills easier to read and understand.
Now it's simple to find everything you need to know about yout account.
Take a look at the improvements we've made
On page 1 of your bill there's clear, simple signposting of your account details, the bill date and how to contact us.

Your previous bill's total is printed above your latest bill for easy comparison.

On page three, your charges are clearly laid out so you know exactly how your bill is calculated.

A visual snapshot of your account gives you a quick picture of your usage over the month.

Calls you make that aren't included in your allowance are itemised free of charge.

If you choose full itemisation, for just £1.50 a month, your bill will detail everything - each call you make, every text and picture message you send and any international calls, as well as internet browsing.

Download the T-Mobile Statement Guide (11k8K) in PDF format.
To read this you will need Acrobat Reader™
Tabs allow you to view summary and itemised information easily.

Easy to read summary of your monthly spend, clearly laid out so you know exactly how your bill is calculated.

You can sort and order on screen or display by transaction type.

Graphs give you a quick picture of your activity.

Dropdowns give instant access to previous billing information.

Download the T-Mobile Statement Guide (11k8K) in PDF format.
To read this you will need Acrobat Reader™
Simply text AL to 150 and we will send you a text back with your remaining allowance.
You can also check this online within My T-Mobile
The easiest way to pay your bill is by Direct Debit but you can also pay your bill or top up your credit using our text 150 service or online using My T-Mobile.
There are also several other convenient ways to pay your bill and top up.
We have a range of preferred payment methods you can use anytime to pay your bill without paying the handling charge: simply pay online, by phone or set up a Direct Debit. The separate payment handling charge applies to credit card payments and for paying by all other methods.
You can check your remaining allowance by texting AL to 150 and you can check your balance by texting BA to 150
You can also check these, along with your unbilled calls, through My T-Mobile.
To check whether a payment has gone through:
- Sign up or log in to My T-Mobile
- Select Make a payment.
- Select Payment history from the right.
TIP: Paying online and paying over the phone by Credit Card are the only methods where the payment will register on your account instantly.
The design is slightly different but the information is exactly the same. Your electronic bill is more flexible because you can click on it and see the information broken down in different ways. Your paper bill is your legal record for accounting purposes.
If you have recently joined T-Mobile or have upgraded your price plan your allowance and bill will be calculated on a pro rata basis for the first month.
The first monthly bill and allowance will be pro-rated to the date of your next monthly bill and thereafter the full allowance and charge will be applied on each monthly bill.
As an example if you were to join us in the middle of the month with a billing date of the 1st of the month you would have 2 weeks allowance to use before your first bill then your full allowance would be available once your billing date has been reached.