Paying your bill

You can pay your bill directly from your bank account using the internet, phone banking or by SMS. This means you still have control over when you pay, and because online and phone banking is one of our preferred payment methods you avoid the £3 separate payment handling charge.

Pay your bill or top up

Now you can pay a bill or top up without logging in to My T-Mobile, which means you can treat your family or friends. You don’t have to be a T-Mobile customer – all you need is the lucky person’s phone number, your payment details and a valid email address.

Pay a bill or top up now
 
If you’re paying your own bill or topping up your phone by credit or debit card, you can still do this in My T-Mobile, with or without registering a card. You can also do it on our website without logging in.

Log in to My T-Mobile

Pay a bill or top up now

How to pay your bill by online or phone banking

You can't top up using online or phone banking, but you can do that using any of these options.

If you're a pay monthly customer and want to pay your bill, just log in to your online banking and set up T-Mobile as a payee using the following details:

• Our bank account number: 31012304
• Our sort code: 40-02-50
• Your T-Mobile account number

If you prefer using phone banking, simply call your bank and provide these details.

Tip: Online/telephone banking and direct debit are our preferred payment methods. A separate payment handling charge of £3 will apply for paying by all other methods.

How to make a payment by text

To make a payment, firstly register your card and then text the following to 150:

• The letters CR
• The last 4 digits of your credit/debit card
• The amount you want to pay (in pounds and pence, min payment of £1)
• The 3 digit security code on the back of your card

For example: CR 1234 10.00 123. Remember to leave spaces.

We'll send you a text to confirm your payment was successful.

Paying your bill online through My T-Mobile is super-convenient because all you need is a computer with internet access and you can log in and pay from anywhere in the world.

It's also one of the few payment methods that registers instantly on your account. So if your account is suspended, just pay the overdue amount through My T-Mobile and we'll lift the bar on your phone straight away.

How to pay online in My T-Mobile

If you're paying in My T-Mobile for the first time you'll need to register a credit or debit card. Making a payment is part of the card registration process.

Next time you want to pay, simply login to My T-Mobile and select 'Make a payment'.

Make sure you have a registered card handy because you'll need to enter the three-digit security code on the back.

Tip: A separate payment handling charge of £3 will apply if you pay in My T-Mobile. To avoid this charge, pay your bill by direct debit or online/telephone banking.

Paying your bill from your mobile is as easy as making a call and following the voice prompts. Just make sure you have your registered card handy.

How to pay by phone

You'll need to register a credit or debit card first. Then simply:

• call 360 from your T-Mobile phone
• provide the last four numbers of your registered card
• supply the three-digit security code on the back of your registered card

Tip: A separate payment handling charge of £3 will apply if you pay by phone. To avoid this charge, pay your bill by direct debit or online/telephone banking.

Of course, you can also pay your bills:

• at high street banks
• by mail
• by PayPoint

Tip: A separate payment handling charge of £3 will apply if you pay at high street banks, by mail or at the post office. To avoid this charge, pay your bill by direct debit or online/telephone banking

If you're paying your bill by post, here are a few points to remember:

• Make your cheque or postal order payable to T-Mobile
• Write your T-Mobile account number on the back of your cheque
• Using the pre-addressed envelope, send your cheque and the Giro slip on the bottom of your bill to:

• Allow 5 working days for payment to reach your account
• If paying more than one bill, please send separate cheques for separate accounts.
• We don't accept post dated cheques