Paying your bill

We offer lots of payment options so you can enjoy more control over your mobile account.

Direct debit is the most hassle-free way to pay your mobile bill. Once set up, the full amount owing will be paid out of your account automatically around 14 days after you receive the bill in the post.

You'll never have to remember to pay your mobile bill again plus you'll avoid the £3 separate payment handling charge.

How to pay by direct debit

Setting up couldn't be easier - You can now set up direct debit online by logging into My T-Mobile, alternatively you can call us and we'll help arrange it, or simply download and print off the direct debit form below and send it back to us.

To open it you'll need Acrobat Reader™.

Tip: Direct debit and online/telephone banking are our preferred payment methods. A separate payment handling charge of £3 will apply for paying by all other methods

You can pay your bill directly from your bank account using the internet, phone banking or by SMS. This means you still have control over when you pay, and because online and phone banking is one of our preferred payment methods you avoid the £3 separate payment handling charge.

How to pay by online or phone banking

Log in to your online banking and set up T-Mobile as a payee using the following details:

  • Our bank account number: 31012304
  • Our sort code: 40-02-50
  • Your T-Mobile account number

If you prefer using phone banking, simply call your bank and provide these details.

Tip: Online/telephone banking and direct debit are our preferred payment methods. A separate payment handling charge of £3 will apply for paying by all other methods.

How to make a payment by text

To make a payment, firstly register your card and then text the following to 150:

  • The letters CR
  • The last 4 digits of your credit/debit card
  • The amount you want to pay (in pounds and pence, min payment of £1)
  • The 3 digit security code on the back of your card

For example: CR 1234 10.00 123. Remember to leave spaces.

We'll send you a text to confirm your payment was successful.

Paying your bill online through My T-Mobile is super-convenient because all you need is a computer with internet access and you can log in and pay from anywhere in the world.

It's also one of the few payment methods that registers instantly on your account. So if your account is suspended, just pay the overdue amount through My T-Mobile and we'll lift the bar on your phone straight away.

How to pay online in My T-Mobile

If you're paying in My T-Mobile for the first time you'll need to register a credit or debit card. Making a payment is part of the card registration process.

Next time you want to pay, simply login to My T-Mobile and select 'Make a payment'.

Make sure you have a registered card handy because you'll need to enter the three-digit security code on the back.

Tip: A separate payment handling charge of £3 will apply if you pay in My T-Mobile. To avoid this charge, pay your bill by direct debit or online/telephone banking.

Paying your bill from your mobile is as easy as making a call and following the voice prompts. Just make sure you have your registered card handy.

How to pay by phone

You'll need to register a credit or debit card first. Then simply:

  • call 360 from your T-Mobile phone
  • provide the last four numbers of your registered card
  • supply the three-digit security code on the back of your registered card

Tip: A separate payment handling charge of £3 will apply if you pay by phone. To avoid this charge, pay your bill by direct debit or online/telephone banking.

Of course, you can also pay your bills:

  • at high street banks
  • by mail
  • by PayPoint

Tip: A separate payment handling charge of £3 will apply if you pay at high street banks, by mail or at the post office. To avoid this charge, pay your bill by direct debit or online/telephone banking

If you're paying your bill by post, here are a few points to remember:

  • Make your cheque or postal order payable to T-Mobile
  • Write your T-Mobile account number on the back of your cheque
  • Using the pre-addressed envelope, send your cheque and the Giro slip on the bottom of your bill to:

T-Mobile
P.O. Box 719
Camberley
Surrey
GU15 3WS

  • Allow 5 working days for payment to reach your account
  • If paying more than one bill, please send separate cheques for separate accounts.
  • We don't accept post dated cheques

How can I find out how much allowance I have left?

Simply text AL to 150 and we will send you a text back with your remaining allowance.

You can also check this online within My T-Mobile

 

How can I pay my bill or top up my account?

The easiest way to pay your bill is by Direct Debit but you can also pay your bill or top up your credit using our text 150 service or online using My T-Mobile.

There are also several other convenient ways to pay your bill and top up.

How can I tell if my payment has been processed?

To check whether a payment has gone through:

- Sign up or log in to My T-Mobile

- Select Make a payment.

- Select Payment history from the right.

TIP: Paying online and paying over the phone by Credit Card are the only methods where the payment will register on your account instantly.

How do I avoid the separate payment handling charge?

We have a range of preferred payment methods you can use anytime to pay your bill without paying the handling charge: simply pay online, by phone or set up a Direct Debit. The separate payment handling charge applies to credit card payments and for paying by all other methods.

How do I check my allowance, balance and unbilled calls?

You can check your remaining allowance by texting AL to 150  and you can check your balance by texting BA to 150

You can also check these, along with your unbilled calls, through My T-Mobile. 

Can I manage my account via text?

Yes you can. You can top up your phone, pay your bill and much much more. And it doesn't cost a penny to use.

Please see 150 is the magic number  for more details.

Why do I not have my full allowance?

If you have recently joined T-Mobile or have upgraded your price plan your allowance and bill will be calculated on a pro rata basis for the first month.

The first monthly bill and allowance will be pro-rated to the date of your next monthly bill and thereafter the full allowance and charge will be applied on each monthly bill.

As an example if you were to join us in the middle of the month with a billing date of the 1st of the month you would have 2 weeks allowance to use before your first bill then your full allowance would be available once your billing date has been reached.