Phone Support

Choose your phone from our list to get specific help. Or use our online trouble-shooter to sort out problems, check your software and settings or find solutions to common issues.

Phone manuals

Find the manual you want by picking out your handset from our lineup and unlock the potential of your phone.

Fix your phone

Use our online trouble-shooter to get information on how we can help you to get it fixed.

Settings and updates

Keep your phone software up to date and get free settings like internet, picture messaging and email sent to you.

Improving your battery life

We've got the solutions to help you make your phone battery last as long as possible.

Other topics

Answer centre

Top FAQs

  • What is a third party or premium service?
  • I think my phone is broken. What should I do?
  • How do I set up picture messaging?

Forums

Having a problem and can't find the solution?

Discuss it with other customers on our forums

What is a third party or premium service?

Third party or premium services include text chat, ringtones, logos, games, horoscopes, and TV voting. They are usually charged to your phone bill or deducted from your prepay balance.

 See more

I think my phone is broken. What should I do?

We have loads of handy hints, tips and simple diagnostics in our phone support section. If you don't find the solution here and your phone is still under warranty, just bring it along to your nearest T-Mobile store where one of our trained advisors will be happy to test it for you.

Alternatively, if the warranty has expired, you may be able to claim on your insurance policy. You may also want to see if you're eligible for an upgrade by logging in to My T-Mobile.

If you're not eligible for an upgrade or you don't have insurance, we can still fix your phone for you but there will be a charge for testing and repairing the handset. If you want us to repair your phone, please speak to an advisor in your nearest T-Mobile store.

How do I set up picture messaging?

If your mobile has a screen that can show pictures, all you need to do to get set up is send a picture message to a phone or email address. That's it. Keep in mind you won't be able to receive a picture message until you've sent one. More help with picture messaging>

How do I update my phone's software?

Keeping your phone's software up to date optimises its performance. Visit our phone support area where you can access software downloads, phone settings, interactive manuals, and much more.

Does the T-Mobile G1 come with a memory card?

Yes,  the T-Mobile G1 comes with a 2GB micro SD memory card.

How can I find my IMEI number?

An IMEI number is a 15-digit identification number unique to your phone. You can get your IMEI number by dialing *#06# from your phone or by removing the battery and checking the printed label.

Why doesn't email/internet/picture messaging work on my BlackBerry?

In order for these services to work on your BlackBerry handheld you will need to purchase a BlackBerry Booster.

Adding a BlackBerry Booster to your account costs from as little as £5.10 per month for pay monthly customers.

You can also get a pay as you go BlackBerry with 6 months email and internet included for £149.99.