Phone Support

From the Text Messages menu on your phone, select ' Write' or ' Create message' and use the keypad to write. Send by entering a mobile number or choosing a name from your phone book. A single message can contain up to 160 characters, but some phones will allow multiple messages of up to 450 characters. Refer to your handset user guide or use our Internactive Online Manuals for more info.

3G speeds up data transfer, so using internet on your phone, picture messaging or connecting to email are much faster. Voice calls aren't affected and you can still use voicemail, SMS and call waiting exactly as you're used to.

Web 'n' walk gives you unlimited internet browsing on the move. It makes surfing the web on your mobile simple and provides easy access to your personal email. More on web'n'walk >

Keeping your phone's software up to date optimises its performance. Check out our phone support area where you can access software downloads, phone settings, interactive manuals, and much more.

Voicemail is offered as standard to all customers. However, you can cancel any diverts set so that calls won't go to voicemail. Check your phone's user guide or Interactive Online Manual or contact Customer Services by dialling 150 from your phone.

We have loads of handy hints, tips and simple diagnostics in our Phone Support section. If you don't find the solution here and your phone is still under warranty just bring it along to your nearest T-Mobile store where one of our trained advisors will be happy to test it for you.

Alternatively, if the warranty has expired, you may be able to claim on your insurance policy. You may also want to see if you're eligible for an upgrade by logging in to My T-Mobile

If you are not eligible for an upgrade or you do not have insurance we can still fix your phone for you but there will be a charge for testing and repairing the handset. If you would like us to repair your phone please speak to an advisor in your nearest T-Mobile retail shop. You can check where your nearest T-Mobile store is here

HSDPA makes the 3G network faster so you can download files and surf the internet at higher speeds. It covers all of our 3G network. Your connection will run at HSDPA speeds if you are using the silver data card and you're in a 3G coverage area.