You can download pdf versions of our price plan brochures here. To open them, you'll need Acrobat Reader™.
On 4 Jan 2011, VAT went up to 20% and our pay monthly prices went up. Some of our older price plan brochures still show VAT at 17.5%. For those plans, you'll just be charged VAT at 20% rather than the 17.5% stated. Your bill will make this clear.
You can also check what it costs to call a number beginning 070, 08, 09, 116, 118
Here are the details of our current and old pay monthly plans. Current plans are on sale today to new customers. If you're already a T-Mobile customer, you may be able to move to one of these plans. You can check this in My T-Mobile.
Old plans are no longer on sale to new customers but are still being used by some existing customers. If you're not on one of these plans already, you won't be able to move to one. If you can't find the details of your plan below, contact us.
Here are the details of our current and old You Fix plans. Current plans are on sale today to new customers. If you're already a T-Mobile customer, you may be able to move to one of these plans. You can check this in My T-Mobile.
Old plans are no longer on sale to new customers but are still being used by some existing customers. If you're not on one of these plans already, you won't be able to move to one. If you can't find the details of your plan below, contact us.
Here are the details of our current and old pay as you go plans. When you first join us on pay as you go, you’ll automatically join our Everyday plan. You can then choose to move to our Talk, Text or International plans either by texting the appropriate shortcode to 146 (TEXT, TALK or INT MONTH); by calling 146 for free and following the instructions; or via My T-Mobile
If you need any more information about pay as you go plans, contact us.
Here are the details of our current and old Mobile Broadband plans. Current plans are on sale today to new customers. If you're already a T-Mobile customer, you may be able to move to one of these plans. You can check this in My T-Mobile.
Old plans are no longer on sale to new customers but are still being used by some existing customers. If you're not on one of these plans already, you won't be able to move to one. If you can't find the details of your plan below, contact us.
Here are the details of our current and old SIM only plans. Current plans are on sale today to new customers. If you're already a T-Mobile customer, you may be able to move to one of these plans. You can check this in My T-Mobile.
Old plans are no longer on sale to new customers but are still being used by some existing customers. If you're not on one of these plans already, you won't be able to move to one. If you can't find the details of your plan below, contact us.
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The easiest way to pay your bill is by Direct Debit but you can also pay your bill or top up your credit using our text 150 service or online using My T-Mobile.
There are also several other convenient ways to pay your bill and top up.
We have a range of preferred payment methods you can use anytime to pay your bill without paying the handling charge: simply pay online, by phone or set up a Direct Debit. The separate payment handling charge applies to credit card payments and for paying by all other methods.
To check whether a payment has gone through:
- Sign up or log in to My T-Mobile
- Select Make a payment.
- Select Payment history from the right.
TIP: Paying online and paying over the phone by Credit Card are the only methods where the payment will register on your account instantly.
You can check your remaining allowance by texting AL to 150 and you can check your balance by texting BA to 150
You can also check these, along with your unbilled calls, through My T-Mobile.
To use Skype or other VoIP (Voice Over Internet Protocol) services, you need to be on a price plan that supports Internet Calling such as Mobile Broadband Extra or web'n'walk Max.
You can check and change your price plan by logging into My T-Mobile
If you are a Pay Monthly customer on either the Mobile Broadband Plus or Extra price plan, you can upgrade to Mobile Broadband Max online at My T-Mobile. This will increase your Fair Use allowance to 10GB.
There is no minimum commitment period and you can go back to your original price plan at anytime.
If you've recently joined T-Mobile or have changed your price plan, your allowance and bill will be calculated on a pro-rata basis for the first month.
The first monthly bill and allowance will be pro-rated to the date of your next monthly bill. After that, your full allowance and charge will be applied on each monthly bill.
For example, if you join us in the middle of the month with a billing date of the first of the month, you have two weeks allowance to use before your first bill. Then, your full allowance will be available once your billing date has been reached.
If you want to check your current allowance or your billing date, login to My T-Mobile