Phone Updates

Keep your phone software up-to-date

T-Mobile devices

MDA / SDA series 

MDA Compact V - Windows Mobile 6.5 Update
More information - Please read this before you install this software.

Broadband devices 

 

Other manufacturers

HTC updates

Sony Ericsson updates 

Blackberry updates 

Motorola updates 

Nokia updates 

LG updates

You will now be taken to an external internet site. T-Mobile is not responsible for the content of these sites

The legal stuff you need to know

  • These websites are owned by the handset manufacturers and not T-Mobile
  • T-Mobile have no input into the content or availability of these websites.
  • You may have to agree to the manufacturer's terms and conditions before you update your software.
  • You will need a compatible phone and sufficient memory to update your software.
  • Browsing charges may apply when visiting these sites and when updating the phone's software.
  • If your phone is damaged by updating the software, T-Mobile cannot be held responsible.

 
HTC HD2 Camera update

There is now an update for the HTC HD2 that ensures every picture is captured in the clearest digital quality.

Before installing this update, please ensure you have a backup of all your personal data, for instance: contacts, messages, pictures, and any installed applications and license keys.

To install the update on your device:

  1. Make sure you have Microsoft ActiveSync® installed on your Windows XP PC or Windows Mobile Device Center on your Windows Vista® PC. (Download Microsoft ActiveSync or Windows Mobile Device Center if you do not have them)
  2. Connect and synchronise your device with your PC via Microsoft ActiveSync® or Windows Mobile Device Center using the USB cable.
     
  3. Download the update, saving it to a location of your choice on your computer.
     
  4. Unzip the file LEO_07477_hotfix_20091209.zip to a location of your choice on your computer
     
  5. Copy the files you just unzipped (Leo_07477_.exe) to your device. To install the update, tap the .exe file on your phone and follow the on-screen instructions

 
Note: If you perform a device hard reset, you will need to reinstall the update after the hard reset.

 



 

More information on installing Windows Mobile 6.5 on your MDA Compact V

Here are a few things you need to know before you begin upgrading your phone.

Battery

  • Make sure your phone's battery is fully charged up before you start downloading.


Personal Stuff

  • You'll need to save all your personal data before you start downloading. That's because the upgrade will delete personal info including software applications, T-Mobile downloads, web favourites, POP3 emails, texts and picture messages. To save it, you can use a storage card or Active Sync, which saves your data from your phone to your PC (but remember that Active Sync only saves data from Outlook such as contacts, tasks, appointments, files etc).


Email settings

  • Make a note of your email settings before you upgrade as they'll be lost and will need to be reconfigured.

During the upgrade

  • Upgrading takes about 20-30 minutes if you are using a USB, but it'll take longer if you're not. During this time, don't do anything else with your PC (such as start another application like Microsoft® Word or Excel) because your phone could crash. Also, try not to let the screen saver or power save mode kick in, as this could affect your upgrade too.

Applications – Co-Pilot Navigation Re-activation

Please note that if you have subscribed to Co-Pilot Navigation, the key / license will need to be reactivated as follows:

1. On the Compact V, go to Menu > Settings > System >  Remove Programs, and remove Co-pilot, once removed go to file explorer on the main menu and browse to Windows and scroll to cpl7 and press and hold and select delete.

2. Browse (normally on your storage card) to Co-pilot folder > Press and hold on the ‘Save Folder’ and delete it (don’t delete the Co-pilot folder) only the save folder.

3. Go back file explorer to browse to Windows again and scroll to a file called Copilot.wm6ppc.cab and select it, it will prompt you to install the Co-pilot and if given the option install it to the device.

4. Once the installation is complete you need an internet connection to re-activate your subscription, open the Co-pilot, you may be prompted to start a 7day trial, if so click ‘Next’ and you should be presented with an 18 month subscription choice.

5. Select 18 months and click ‘Next’ your browser security may give you a warning, select ‘Yes’ then a message is given that it could take a few minutes to activate, if its longer, click ‘Next’ again until the message of a successful activation is given.
 

6.  Re-open the Co-pilot and the software should now be in working order again.

 

 

 

December 2009: T-Mobile Pulse software update

This update helps improve the stability of the Pulse and the quality of audio. Before you apply this update, you need to have:

- A backup of your data - the update will wipe your phone. Data you sync with Gmail can be re-sync'd after the update, but other data e.g. SMS, media etc... should be backed up.

- A fully charged battery

- A Micro SD memory card with more than 256mb of free space you can copy the update to

 Then follow the steps below to update your phone:

  1. Download the update file
  2. Unzip the file U8220V100R001GBRC85B118 SP01 with_Userdata.zip to a location of your choice on your computer
  3. Copy the files you just unzipped  (the “dload” folder and all its contents) to the root directory of your MICRO SD card
  4. Insert your MICRO SD card into the handset
  5. On your Pulse, go to the Main menu, then select Settings
  6. Within Settings select SD card & phone storage
  7. Scroll down, under the Internal phone storage section select Upgrade
  8. The upgrade process will give you several warnings which you need to confirm to continue
  9. Then press the Upgrade option to begin the update
  10. As the update progresses you will see several screens along with a progress bar
  11. Once complete you will see a confirmation screen, and your Pulse will automatically restart
  12. Once restarted your Pulse will be up to date with the latest software

 

November 2009: T-Mobile Pulse software

 

This software update should be used ONLY when your T-Mobile Pulse has been security locked and you do not have a valid password.

If you right-click on your mouse here and select the "Save target as.." option - it should take about 2 minutes to download depending on your internet connection speed.

PLEASE NOTE: Installing this update will remove all existing data on your T-Mobile Pulse.

 

November 2009: T-Mobile Pulse Open Source Code

The "Open Source" code for the T-Mobile Pulse is now available for you to download. This source code is available for the T-Mobile Pulse only and is not compatible with any other Android handset.

Please only download this code if you have a high level of technical experience - it is for development use only and is NOT a necessary software upgrade.

If you right-click on your mouse here and select the "Save target as.." option - it should take about 2 minutes to download depending on your internet connection speed.

 

October 2009: ROM Upgrade for G2 Touch

A software update is now available to download for the T-Mobile G2 Touch. This update is available for the G2 Touch only and is not compatible with any other Android handset.

Just follow these simple steps to complete the update:

  1. Download the latest HTC synchronisation software. (Please note - This synchronisation software is not MAC compatible.)
  2. Download the software ROM update for your G2.
  3. View the instructions on how to install the new software.

Please follow these instructions carefully.

Downloading and updating your software may take some time due to the volume of interest there is in this latest update, so please be patient.

If you encounter any problems during this process, please refer to the HTC Support website where further assitance can be found.
 

How do I use text messaging?

From the Text Messages menu on your phone, select ' Write' or ' Create message' and use the keypad to write. Send by entering a mobile number or choosing a name from your phone book. A single message can contain up to 160 characters, but some phones will allow multiple messages of up to 450 characters. Refer to your handset user guide or use our Internactive Online Manuals for more info.

What is web'n'walk?

Web 'n' walk gives you unlimited internet browsing on the move. It makes surfing the web on your mobile simple and provides easy access to your personal email. More on web'n'walk >

What is a third party or premium service?

Third party or premium services include text chat, ringtones, logos, games, horoscopes, and TV voting. They are usually charged to your phone bill or deducted from your prepay balance. See more>

How do I update my phone's software?

Keeping your phone's software up to date optimises its performance. Check out our phone support area where you can access software downloads, phone settings, interactive manuals, and much more.

Can I turn voicemail off?

Voicemail is offered as standard to all customers. However, you can cancel any diverts set so that calls won't go to voicemail. Check your phone's user guide or Interactive Online Manual or contact Customer Services by dialling 150 from your phone.

How do I set up picture messaging?

If your mobile has a screen that can show pictures, all you need to do to get set up is send a picture message to a phone or email address. That's it. Keep in mind you won't be able to receive a picture message until you've sent one. More help with picture messaging>

What is HSDPA?

HSDPA makes the 3G network faster so you can download files and surf the internet at higher speeds. It covers all of our 3G network. Your connection will run at HSDPA speeds if you are using the silver data card and you're in a 3G coverage area.