Settings and updates

Keep your phone software up-to-date

T-Mobile devices

Other manufacturers

These links lead to external websites. T-Mobile is not responsible for the content of these sites

The legal stuff you need to know

  • These websites are owned by the handset manufacturers and not T-Mobile
  • T-Mobile have no input into the content or availability of these websites.
  • You may have to agree to the manufacturer's terms and conditions before you update your software.
  • You will need a compatible phone and sufficient memory to update your software.
  • Browsing charges may apply when visiting these sites and when updating the phone's software.
  • If your phone is damaged by updating the software, T-Mobile cannot be held responsible.

 

More information on installing Windows Mobile 6.5 on your MDA Compact V

Here are a few things you need to know before you begin upgrading your phone.

  • Make sure your phone's battery is fully charged up before you start downloading
  • You'll need to save all your personal data before you start downloading. That's because the upgrade will delete personal info including software applications, T-Mobile downloads, web favourites, POP3 emails, texts and picture messages. To save it, you can use a storage card or Active Sync, which saves your data from your phone to your PC (but remember that Active Sync only saves data from Outlook such as contacts, tasks, appointments, files etc)
  • Make a note of your email settings before you upgrade as they'll be lost and will need to be reconfigured
  • Upgrading takes about 20-30 minutes if you are using a USB, but it'll take longer if you're not. During this time, don't do anything else with your PC (such as start another application like Microsoft® Word or Excel) because your phone could crash. Also, try not to let the screen saver or power save mode kick in, as this could affect your upgrade too.

Applications – Co-Pilot Navigation Re-activation

Please note that if you have subscribed to Co-Pilot Navigation, the key / license will need to be reactivated as follows:

1. On the Compact V, go to Menu > Settings > System >  Remove Programs, and remove Co-pilot, once removed go to file explorer on the main menu and browse to Windows and scroll to cpl7 and press and hold and select delete.

2. Browse (normally on your storage card) to Co-pilot folder > Press and hold on the ‘Save Folder’ and delete it (don’t delete the Co-pilot folder) only the save folder

3. Go back file explorer to browse to Windows again and scroll to a file called Copilot.wm6ppc.cab and select it, it will prompt you to install the Co-pilot and if given the option install it to the device

4. Once the installation is complete you need an internet connection to re-activate your subscription, open the Co-pilot, you may be prompted to start a 7day trial, if so click ‘Next’ and you should be presented with an 18 month subscription choice

5. Select 18 months and click ‘Next’ your browser security may give you a warning, select ‘Yes’ then a message is given that it could take a few minutes to activate, if its longer, click ‘Next’ again until the message of a successful activation is given

6.  Re-open the Co-pilot and the software should now be in working order again

 

February 2011: T-Mobile Pulse software update (Android 2.1 - updated)

This software will update your T-Mobile pulse to the latest version of software (Build number U8220V100R001C85B836SP01). Before you apply this update, you need to have:

  • A backup of your data - the update will wipe your phone. Data you sync with Gmail can be re-sync'd after the update, but other data e.g. SMS, media etc... should be backed up
  • A fully charged battery
  • A Micro SD memory card with more than 256mb of free space you can copy the update to

Then follow the steps below to update your phone:

  1. Download the update file
  2. Unzip the file U8220V100R001C85B836SP01.zip to a location of your choice on your computer
  3. Copy the files you just unzipped  (the “dload” folder and all its contents) to the root directory of your MICRO SD card
  4. Insert your MICRO SD card into the handset
  5. On your Pulse, go to the Main menu, then select Settings
  6. Within Settings select SD card & phone storage
  7. Scroll down, under the Internal phone storage section select Upgrade
  8. The upgrade process will give you several warnings which you need to confirm to continue
  9. Then press the Upgrade option to begin the update
  10. As the update progresses you will see several screens along with a progress bar
  11. Once complete you will see a confirmation screen, and your Pulse will automatically restart
  12. Once restarted your Pulse will be up to date with the latest software
     

September 2010: T-Mobile Pulse 2.1 Open Source code (old version)

You can now download the open source code for Android 2.1 for the T-Mobile Pulse. Please only download this code if you have a high level of technical experience - it is for development use only and is NOT a necessary software upgrade.
 

June 2010: T-Mobile Pulse Mini Open Source Code

The "Open Source" code for the T-Mobile Pulse Mini is now available for you to download. This source code is available for the T-Mobile Pulse Mini only and is not compatible with any other Android handset.

Please only download this code if you have a high level of technical experience - it is for development use only and is NOT a necessary software upgrade.

To download, right-click here and select the "Save target as.." option - it should take about 2 minutes to download depending on your internet connection speed.

Please note the source code:

  • is contained in compressed archives in .rar and .tar formats, so please ensure you have software capable of extracting these formats
  • can only be successfully extracted on a system which supports case sensitive filenames
     

December 2009: T-Mobile Pulse software update (Android 1.5)

This update helps improve the stability of the Pulse and the quality of audio. Before you apply this update, you need to have:

  • A backup of your data - the update will wipe your phone. Data you sync with Gmail can be re-sync'd after the update, but other data e.g. SMS, media etc... should be backed up
  • A fully charged battery
  • A Micro SD memory card with more than 256mb of free space you can copy the update to

Then follow the steps below to update your phone:

  1. Download the update file
  2. Unzip the file U8220V100R001GBRC85B118 SP01 with_Userdata.zip to a location of your choice on your computer
  3. Copy the files you just unzipped  (the “dload” folder and all its contents) to the root directory of your MICRO SD card
  4. Insert your MICRO SD card into the handset
  5. On your Pulse, go to the Main menu, then select Settings
  6. Within Settings select SD card & phone storage
  7. Scroll down, under the Internal phone storage section select Upgrade
  8. The upgrade process will give you several warnings which you need to confirm to continue
  9. Then press the Upgrade option to begin the update
  10. As the update progresses you will see several screens along with a progress bar
  11. Once complete you will see a confirmation screen, and your Pulse will automatically restart
  12. Once restarted your Pulse will be up to date with the latest software
     

November 2009: T-Mobile Pulse software

This software update should be used ONLY when your T-Mobile Pulse has been security locked and you do not have a valid password.

If you right-click on your mouse here and select the "Save target as.." option - it should take about 2 minutes to download depending on your internet connection speed.

PLEASE NOTE: Installing this update will remove all existing data on your T-Mobile Pulse.
 

November 2009: T-Mobile Pulse Open Source Code

The "Open Source" code for the T-Mobile Pulse is now available for you to download. This source code is available for the T-Mobile Pulse only and is not compatible with any other Android handset.

Please only download this code if you have a high level of technical experience - it is for development use only and is NOT a necessary software upgrade.

If you right-click on your mouse here and select the "Save target as.." option - it should take about 2 minutes to download depending on your internet connection speed.

Manual settings for picture messaging

Enter these settings into your phone

Profile name T-Mobile Picture Messaging
Homepage/message server http://mmsc.t-mobile.co.uk:8002
Use proxy  Yes
Proxy IP address 149.254.201.135
Proxy Port 8080
Connection Security  Yes
Session Mode  Permanent
Internet Mode  http
Multimedia Reception  Always
Request Read/Delivery Reports  No/No
Accept Advertisements No
Accept Anonymous  No
Maximum Message Size max 300 KB
APN   general.t-mobile.uk
User Name user
Password  tm
Prompt Password Off
Authentication PAP
IP Address  Dynamic

Manual settings for mobile internet

Enter these settings into your phone.

Profile name T-Mobile Mobile Internet
Homepage http://www.t-mobile-favourites.co.uk
APN general.t-mobile.uk
Username user
Password tm

These settings may not work with older (WAP) handsets. If this is the case - try these:

Homepage/Message Server http://www.t-zones.co.uk
Use Proxy  Yes
Proxy IP Address  149.254.201.132
Connection Security Off
Session Mode Permanent
Internet Mode http
APN  general.t-mobile.uk
User Name   user
Password tm
Account type PS Data
Prompt password Off
DNS address Blank
Response timer 150 seconds
IP Address Dynamic Dynamic
Show messages On

Some manufacturers may display this information differently. Please refer to your phone manual or manufacturers website for details of how to input the settings manually.

Answer centre

Top FAQs

Forums

Having a problem and can't find the solution?

Discuss it with other customers on our forums

What is a third party or premium service?

Third party or premium services include text chat, ringtones, logos, games, horoscopes, and TV voting. They are usually charged to your phone bill or deducted from your prepay balance.

 See more

How do I update my phone's software?

Keeping your phone's software up to date optimises its performance. Visit our phone support area where you can access software downloads, phone settings, interactive manuals, and much more.

How do I set up picture messaging?

If your mobile has a screen that can show pictures, all you need to do to get set up is send a picture message to a phone or email address. That's it. Keep in mind you won't be able to receive a picture message until you've sent one. More help with picture messaging>

Does the T-Mobile G1 come with a memory card?

Yes,  the T-Mobile G1 comes with a 2GB micro SD memory card.

How can I download Blackberry® App World?

To download Blackberry App World simply visit www.blackberry.com/appworld/download from your smartphone and follow the onscreen instructions.

Please note: T-Mobile doesn't support any of the application downloaded via App World.

What are Caller Tunes?

Caller Tunes are real music tracks played over the ringing tone when people call you.