Contact us

Got a question?
Before getting in touch directly with us have you tried one of the many ways you might be able to answer your question right here on our website?

If you’re after specific answers to a query, try our help search to find what you need.
 
See if our frequently asked questions can help?
 
Or why not check out our Discussion Forums? Where T-Mobile customers get to swap stories and ideas about their T-Mobile experience.


Email us

Please include your T-Mobile number and customer services password when you email us so we can help you more efficiently.

Tip: if your phone is lost, stolen or faulty, or if you want to transfer your number, please call us instead of emailing because we’ll need to talk to you.

 

Write to us

Customer Services
T-Mobile
6 Camberwell Way
Doxford Technology Park
Sunderland
SR3 3XN

Head Office
T-Mobile (UK) Ltd
Hatfield Business Park
Hatfield
Hertfordshire
AL10 9BW

Tip: Keep your credit/debit card details safe. Please don’t include them when you write to us. Call us or register them in My T-Mobile instead.


Phone us

If you want to join T-Mobile, speak to one of our sales advisors on 0800 956 2208

If you need help, call us on one of the following options.

From your T-Mobile phone - call 150
From a UK landline - call 0845 412 5000  (charged at local toll rates)
If you're abroad - call +44 79539 66 150
If you've lost your phone or had it stolen - call 0845 412 5000 (charged at local toll rates)
 

Help search

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When can I upgrade my phone?

If you're a pay monthly customer, you can upgrade when you have less than one month to run on your contract. Pay as you go customers may be eligible after nine months. Find out more about Upgrade my phone >

I have blocked my SIM

If you enter the wrong PIN several times in a row, your phone will become blocked and ask for a PUK code. If you register and log in to My T-Mobile you can obtain your PUK code online. For alternative ways to obtain a PUK code Click Here> .

I have permanently blocked my SIM

If you enter the wrong PIN 10 or more times, this will LOCK your SIM card and you will need to replace it. To order a replacement SIM card call us on 0845 412 5000 (Charged at local toll rates) or if you have access to another T-Mobile phone, simply dial 150 . There is a charge of £10 for a replacement SIM card.

What do I do if my phone is lost or stolen?

Should it happen to you, call Customer Services immediately on 0845 412 5000 (Charged at local rates) or if calling from abroad, +44 79539 66150 (International call rates apply) and we'll do what we can to minimise your stress. Find out more on Lost & Stolen >