Contact us

Got a question?
Before getting in touch directly with us have you tried one of the many ways you might be able to answer your question right here on our website?

If you’re after specific answers to a query, try our help search to find what you need.
 
See if our frequently asked questions can help?
 
Or why not check out our Discussion Forums? Where T-Mobile customers get to swap stories and ideas about their T-Mobile experience.

Email us
Please include your T-Mobile number and customer services password when you email us so we can help you more efficiently.

Tip: if your phone is lost, stolen or faulty, or if you want to transfer your number, please call us instead of emailing because we’ll need to talk to you.

Write to us

Customer Services
T-Mobile
6 Camberwell Way
Doxford Technology Park
Sunderland
SR3 3XN

Head Office
T-Mobile (UK) Ltd
Hatfield Business Park
Hatfield
Hertfordshire
AL10 9BW

Tip: Keep your credit/debit card details safe. Please don’t include them when you write to us. Call us or register them in My T-Mobile instead.


Phone us

If you want to join T-Mobile, speak to one of our sales advisors on 0800 956 2208

If you need help, call us on one of the following options.

From your T-Mobile phone - call 150
From a UK landline - call 0845 412 5000  (charged at local toll rates)
If you're abroad - call +44 79539 66 150
If you've lost your phone or had it stolen - call 0845 412 5000 (charged at local toll rates)