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Got a question?
Before getting in touch directly with us have you tried one of the many ways you might be able to answer your question right here on our website?
If you’re after specific answers to a query, try our Answer Centre to find what you need.
See if our frequently asked questions can help?
Or why not check out our Discussion Forums? Where T-Mobile customers get to swap stories and ideas about their T-Mobile experience.
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Text us for FREE
Check your latest balance or allowance
· Text BA to 150 to receive an update on your balance (to see how much credit you have left or how much you owe this month)
· Text AL to 150 to receive an update on your allowance (to check how many of your free minutes or texts you have left to use)
· We'll send you a text back straight away with your latest balance or remaining allowance
Make a payment to your account
· To make a payment, firstly register your card and then text the following information to 150:
· The letters CR
· The last 4 digits of your credit/debit card.
· The amount you want to pay in pounds and pence eg 10.00
· The 3 digit security code on the back of your card (4 if AMEX)
· For example CR 1234 10.00 123. Remember to leave spaces. We'll text you back to confirm the payment
Top-up using a voucher
· To Top-up using a voucher via text message.
· Send the letters VO followed by a space then the 16 digit voucher number to 150
· For example VO 1234567890123456
· We will send you a confirmation text message
Check when you can upgrade or renew
· Text the letters UP to 150
· We'll text you back the date that your contract is eligible to be renewed or upgraded
Check our Going Abroad (Roaming) Rates
· Text RO followed by the country name you are visiting to 150
· We'll text you back the detailed costs that apply to that country.
Write to us
Customer Services
T-Mobile
6 Camberwell Way
Doxford Technology Park
Sunderland
SR3 3XN
Head Office
Hatfield Business Park
Hatfield
Hertfordshire
AL10 9BW
Tip: Keep your credit/debit card details safe. Please don’t include them when you write to us. Call us or register them in My T-Mobile instead.
Phone us
If you want to join T-Mobile, speak to one of our sales advisors on 0800 956 2208
If you need help, call us on one of the following options.
From your T-Mobile phone - call 150
From a UK landline - call 0845 412 5000 (charged at local toll rates)
If you're abroad - call +44 79539 66 150
If you've lost your phone or had it stolen - call 0845 412 5000 (charged at local toll rates)
Email us
Please include your T-Mobile number and customer services password when you email us so we can help you more efficiently.
Tip: if your phone is lost, stolen or faulty, or if you want to transfer your number, please call us instead of emailing because we’ll need to talk to you.
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