If it happens to you, call us immediately on 0845 412 5000 (charged at local toll rates) or, if calling from abroad, +44 7953 966150 (international call rates apply), and we'll do what we can to minimise your stress.
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Third party or premium services include text chat, ringtones, logos, games, horoscopes, and TV voting. They are usually charged to your phone bill or deducted from your prepay balance.
Keeping your phone's software up to date optimises its performance. Visit our phone support area where you can access software downloads, phone settings, interactive manuals, and much more.
If your mobile has a screen that can show pictures, all you need to do to get set up is send a picture message to a phone or email address. That's it. Keep in mind you won't be able to receive a picture message until you've sent one. More help with picture messaging>