Mobile Broadband Support

Here are the available downloads:

Update to the gttdifltr.sys driver file

web'n'walk USB Web Accelerator software

web'n'walk USB quick start guide

web'n'walk Manager update

web'n'walk stick firmware update

web'n'walk Stick manager software for Apple Mac

Mobile Broadband Stick 530 uninstaller for Apple Mac

web'n'walk Stick quick start guide

web'n'walk Stick user guide

web'n'walk USB subsidy unlocking sofware

web'n'walk USB firmware update

Subsidy pin unlocking software

web'n'walk USB Apple Mac user guide

web'n'walk USB Apple Mac APN utility

web'n'walk USB Apple Mac drivers

web'n'walk USB drivers

web'n'walk USB Manager guide

web'n'walk USB Manager software

Mobile Broadband Share Dock 100 quick start guide

Mobile Broadband USB Stick 530 subsidy unlocking software

web'n'walk Compact II card Launch2Net software

web'n'walk data card Wilog.exe file

web'n'walk Compact II card Vista software

web'n'walk Compact II card GT Flash Switch software

web'n'walk Compact II card v2.9 Communication Centre software

web'n'walk data card firmware update

web'n'walk data card Funk Cleaner software

web'n'walk data card Nozomi drivers

web'n'walk data card v2.7 Communication Centre software upgrade

web'n'walk data card v2.7 Communication Centre software

Communication Center v2.8 (Sony Vaio SZ3 only)

Communication Center v2.10 Build 28 for Sony Vaio TZ laptops

Communication Center v2.10 for Sony Vaio SZ4

web'n'walk data card v2.10 Communication Centre software

web'n'walk data card Windows Vista drivers

web'n'walk ExpressCard III drivers

web'n'walk Manager v3.1.0

USB Stick 530 installer software

web'n'walk USB drivers for 64bit versions of Windows

T-Mobile Internet Manager update - Snow Leopard compatible

Mobile Broadband USB Stick 110 firmware update to v.11.608.12.00.55

Snow Leopard compatible software and drivers

USB Stick 120 & 620 software update

< back

Is my USB Stick compatible with Mac OS X 10.6 (Snow Leopard)?

Apple's latest operating system update Mac OS X 10.6 - Snow Leopard - has now been released and we're currently testing compatibility of our Mobile Broadband products against it.

If software updates are required we'll post them to this site as soon as they're ready.

In the meantime, if you need to continue to use your Mobile Broadband we'd recommend you stick with your current operating system, just in case there are any compatibility issues with Snow Leopard.

Here's some help with a few known issues with this device:

You receive a stop error while using the Mobile Broadband USB Stick 530

Error "Cannot display the webpage" when using Mobile Broadband

"Connection has failed 0x84000063" when using the Mobile Broadband USB Stick 530

Error message "Connection failed 0x84000003" when using the Mobile Broadband USB Stick 530 on Windows

I am getting the error message "Windows has detected an IP conflict"

"Operator Assisted or Manual Dial" error message

When trying to connect using a USB Stick the error message "Connection Terminated" is displayed

How to check if the web'n'walk USB has been detected correctly by Windows Vista

How to check if the web'n'walk USB has been detected correctly by Windows XP

When trying to connect the error message "Init Failed" is displayed.

Authenticating User error whilst using a web'n'walk USB with Apple Mac

Error 720 when attempting to connect to the internet.

Error 629 when attempting to connect

Connection drops intermittently using the web'n'walk USB

Installing the web 'n' walk USB on 64bit versions of Windows Vista

When trying to connect the error "Device not found" is displayed

When plugging in the Mobile Broadband USB stick, the device is not detected

Windows encountered a problem installing the driver software for your device.

Once connected, the connection drops intermittently and a new connection needs to be established

The aerial is disconnected from my web'n'walk ExpressCard III

Having problems connecting to Mobile Broadband using the Compact II card

When plugging in the Mobile Broadband USB Stick the device is not detected by Windows Vista

Wilog exception error

When using Communication Centre software version 2.7 an error advising WILOG.exe is not responding

Installation does not begin automatically using the web'n'walk ExpressCard III

Communication Centre software will not install on Windows XP Media Centre Edition

When using the web'n' walk data card you are unable to use Citrix

web'n'walk USB Manager isn't installed automatically when web'n'walk USB is inserted

When attempting a connection the following errors are displayed,'Phone book can not be created' or 'Error 624'

When using Windows Vista, no network is displayed and a connection is not possible.

When installing the web'n'walk card the install does not complete correctly, this results in the WLAN adaptor not functioning

Windows freezes after a few minutes of activity when using the web'n'walk data card

Communication Centre software will not install on Windows XP Media Centre Edition

You get the error "T-Mobile web'n'walk Manager quit unexpectedly"

Mobile Broadband Troubleshooting Tips

Your Mobile Broadband speed and how to improve it.

Tips for clearing your browser cache.

Removing the Byte Client Software.

Here's some helpful how-to guides for this device:

How to uninstall the Mobile Broadband USB Stick 530 from Windows XP & 2000

Changing the compression settings on the Mobile Broadband USB Stick 120

Changing between GPRS and 3G using the Mobile Broadband USB Stick 150 on an Apple Mac

How to install the Mobile Broadband USB Stick 530 on an Apple Mac

Installing the drivers for web'n'walk USB on an Apple Mac

How to apply the latest firmware to the web 'n' walk USB

Uninstalling the Communication Centre software for the Compact II card (Windows XP & 2000)

How to test your connection speed on Mobile Broadband

How to install the web'n'walk USB on Windows XP

How to check if the web'n'walk USB has been detected correctly by Windows Vista

How to check if the web'n'walk USB has been detected correctly by Windows XP

How to insert the SIM card in a web'n'walk USB

How to install the Mobile Broadband USB Stick 530 on Microsoft Windows

How to install the USB Stick 150 on Windows XP

How to install the web'n'walk USB Manager on Windows Vista

Installing your USB Stick on an Apple Mac

Installing your USB Stick on Windows Vista

Installing your Mobile Broadband USB Stick on Windows XP

Installing the Mobile Broadband USB Stick 150 on Windows Vista

How to unlock a web'n'walk USB after you have received a subsidy unlock code

How to create a Dial Up Networking connection for your USB Stick, using Windows Vista

How to create a dial up networking connection for your USB Stick using Windows XP

How to uninstall the Mobile Broadband USB Stick 530 from Windows Vista

Connecting to the Mobile Broadband Share Dock 100 for the first time

How to uninstall the Mobile Broadband USB Stick 530 on an Apple Mac

How to create a Dial Up Networking connection in Windows XP for your USB Stick

How to uninstall the web'n'walk USB Manager on Windows XP

How to Create a Dial up Networking Connection on Windows XP

Creating a dial up networking connection using Windows Vista

How to unlock a Mobile Broadband USB Stick 530 when you have received a subsidy unlocking code

How to insert the SIM card in a web'n'walk Stick

Changing the Compression settings using the USB Stick 150 on Windows

How to manually install the web'n'walk USB drivers on Windows Vista

Installing the USB Stick 150 on an Apple Mac

Changing between GPRS and 3G on the USB Stick 150 using Windows XP

Checking your connection history when using your USB Stick on an Apple Mac

How to manually install the web'n'walk USB drivers on Windows XP

Setting up the Share Dock 100 for the first time

Manually selecting a network using your USB Stick on an Apple Mac

How to manually select a network using your USB Stick on Windows

How to manually select a network when using the USB Stick 150 on an Apple Mac

Monitoring your usage of the Mobile Broadband USB Stick 150 on Windows

Manually selecting a network using the USB Stick 150 on Windows

How to manually select the network in the web'n'walk USB Manager software for the web'n'walk USB

How to uninstall the Launch2Net software on an Apple Mac

Manually selecting your network using your USB Stick on Windows

How to install the Launch2Net software on an Apple Mac for the web'n'walk USB

How to install the web'n'walk Stick drivers on an Apple Mac

Installation guide

How to set up a manual connection for web'n'walk Stick, web'n'walk USB and web'n'walk USB 110 on MAC OS X Leopard

Monitoring your connection history when using the USB Stick 150 on an Apple Mac

Setup overview for the Mobile Broadband Share Dock 100

Using the SMS Centre on your Apple Mac with your Mobile Broadband USB Stick

Using port forwarding with Mobile Broadband Share Dock 100

How to manually change the network operator

Uninstalling your USB Stick when using Windows Vista

Uninstalling the ExpressCard III on Windows Vista

Uninstalling your USB Stick on an Apple Mac

Uninstalling your USB Stick on Windows XP

Uninstalling the Mobile Broadband USB Stick 150 on Windows Vista

How to change or amend your connection profiles for T-Mobile Communication Centre software

How to check the APN and IP address on the Communication Centre software

How to check the default devices are set correctly using the web'n'walk Compact II card

How to create a dial up networking connection using the web'n'walk Compact II card

How to install the T-Mobile Communication Centre software on Windows XP

How to install the web'n'walk ExpressCard III on an Apple Mac

How to install the web'n'walk ExpressCard III on Windows Vista

Configuring the Speed Manager Plus Client

How to install the web'n'walk ExpressCard on Windows XP and 2000

How to manually select the network in the TMCC software for the web'n'walk Data Card

How to update the firmware on a web'n'walk data card

Uninstalling the Communication Centre software for the Compact II card from Windows Vista

Uninstalling the ExpressCard III card on an Apple Mac

Uninstalling the ExpressCard III on Windows XP and 2000

Uninstalling the launch2net software

How to install T-Mobile Communication Centre software on Windows Vista

Installing the Compact II card on Windows 2000 and XP

Installing the Compact II data card on an Apple Mac

Installing the Compact II card on Windows Vista

Creating a Dial Up Network connection on Windows Vista for the Compact II card

How to create a Dial up Networking connection on an Apple Mac with Mac OS X Tiger using a web'n'walk USB

Installing Snow Leopard compatible software and drivers for the USB Stick 530

How to install your new USB Stick 530 (video)

How to install your USB Stick 610 on Windows Vista

How to uninstall your USB Stick when using Windows Vista

Installing your Mobile Broadband USB Stick 610 on Windows XP

Uninstalling your USB Stick 610 when using Windows XP

Installing your USB Stick 610 on Windows 7

Uninstalling your USB Stick 610 on Windows 7

How to create a Dial Up Networking connection for your USB Stick, using Windows Vista

Using the SMS Centre on your Apple Mac with your Mobile Broadband USB Stick

Manually selecting a network using your USB Stick on an Apple Mac

Checking your connection history when using your USB Stick on an Apple Mac

How to install the USB Stick 120 (video)

How to install the USB Stick 150 (video)

How to install the USB Stick 620 (video)

How to install the web'n'walk Stick (video)

How to install the USB Stick 110 (video)

Using the Mobile Broadband Accelerator

Answer centre

Top FAQs

  • My Mobile TV isn't working properly. What's wrong?
  • There is a 'separate payments handling charge' on my bill. What is this?
  • Will I be able to download PDF, Word and XLS documents and MP3s when using mobile broadband?

Forums

Having a problem and can't find the solution?

Discuss it with other customers on our forums

My Mobile TV isn't working properly. What's wrong?

For Mobile TV to work, you need 3G coverage. Check that your mobile is displaying the 3G icon. Check your phones interactive manual to find out more

There is a 'separate payments handling charge' on my bill. What is this?

A very small number of our customers prefer to pay their bills through methods other than Direct Debit, or online/telephone banking (BACS).

Processing transactions through other methods is more prone to error and requires more of our resources than when a payment is made by Direct Debit or online or telephone banking. That's why we've adopted a 'user pays' approach for these other methods, like we have for other bespoke customer services, such as itemised billing. You will see these charges as 'Separate Payment handling charges' on your bill.

Will I be able to download PDF, Word and XLS documents and MP3s when using mobile broadband?

Yes.

What should I do if I lose my E-top-up swipe card?

There's no need to panic because there isn't any money or personal information stored on the card. No one else can use the card, as it's linked to your mobile number ONLY. Simply pick up another card free of charge at any shop showing the E-top up symbol, then call 150 from your mobile and follow the instructions on how to associate your new card to mobile number.

Does 3G cost more?

No. You pay for the services you use, ie the time you talk, the volume of data you transfer or the download you buy, regardless of the type of network you use to do this.

How can I give feedback on Mobile TV?

We want to hear your thoughts, good and bad. Please email: MobileTV@t-mobile.co.uk

I've registered with the Telephone Preference Service - why am I still receiving calls?

Some companies base themselves outside of the UK. Unfortunately, they are not bound by the TPS. If a company is based within the UK but use an offshore company to make their calls, they must still adhere to the TPS.

If you have previously registered with the TPS and wish to take the matter further, they can contact The Information Commissioner or their local Trading Standards Office.