Mobile Broadband Support

You can if you're using Mobile Broadband Plus or Extra, but not if you've got the regular version where you pay an extra £7.50 per month on top of your mobile price plan.

If you'd like to change your plan so you can view videos, you can change your price plan online. Simply logon to My T-Mobile. You can get Web'n'walk Plus for £12.50 per month on top of your standard plan.

In most countries, yes.  

Check out our using the internet abroad page for more information.

We apply some compression to improve your connection speed. By pressing CTRL and F5, the images will reload in full quality.

To permanently change your compression settings, follow the instructions for your device:
 

• For the USB Stick 150 and 110, the web'n'walk Stick and the web'n'walk USB - open web'n'walk manager and go to Tools > Options > Optimization
   
• For the USB Stick 530 - open web'n'walk manager and go to More > Speed Manager
   
• For the USB Stick 120 - open T-Mobile Internet Manager, click on the Settings icon and go to the Speed Manager section.
   

The 619 error can usually be resolved by taking the steps below:

• Insert the SIM card into a compatible handset. If the handset picks up a signal reinsert the SIM into your USB modem and try the following
   
• Change connection from 3G to GPRS and try to connect again.
   
• Remove and re-add the modem on your computer. Click on Start > Control Panel > Modems and remove any instances of your USB Modem. Then plug the modem back into a different USB port (if possible) on the PC/laptop. Once the modem has been detected open web'n'walk manager and try connecting again
   
• If web'n'walk manager displays EDGE or UMTS coverage instead of GPRS, HSDPA or 3G please uninstall and reinstall the web'n'walk manager software ensuring that T-Mobile UK is selected when prompted during the installation.

Yes, if you purchased the Asus EeePC 904HD or  HP 6735s laptop as part of your Mobile Broadband package via T-Mobile online or from one of our retail stores; then T-Mobile will provide technical support.

You may also wish to visit HP or ASUS online support.

The speeds that you experience depend on what type of connection you have to our network. Use the following as a rough guide to what you could expect:

- HSDPA
Downloads of up to 4.5 Mbps (typical speeds of between 1.0 and 2.0 Mbps should be expected)
Uploads of up to 1.7 Mbps (typical speeds between 384 and 700 Kbps should be expected)

-3G
Downloads of up to 384 Kbps
Uploads of up to 64 Kbps

-GPRS
Downloads of up to 56 Kbps
Uploads of  up to 25 Kbps

It costs £1.50 per MB to use Mobile Broadband within EU Countries or £7.50 per MB in the rest of the world.

When you're using Mobile Broadband abroad, all usage is chargeable.